Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k)
flexible schedule
Training and Development
Job Description
Dunkin' is a globally recognized quick-service restaurant brand that specializes in serving high-quality coffee, beverages, and baked goods. Renowned for its commitment to fast and friendly service, Dunkin' has built a loyal customer base through its consistent focus on delivering great-tasting products and a welcoming atmosphere. The company operates numerous franchise locations internationally, each striving to uphold the brand's standards while catering to the local community's taste and preferences. Dunkin' is dedicated to fostering a positive work environment where team members can thrive and grow professionally. With a strong emphasis on operational excellence, quality control, and guest satisfaction, Dunkin' continues to be a leader in the restaurant industry by adapting to evolving customer needs and investing in sustainable growth.
The role of an Assistant Restaurant Manager at Dunkin' is a critical position responsible for supporting the Restaurant Manager, shift leaders, and the broader team in delivering an exceptional guest experience and smooth daily operations. This employment opportunity allows the Assistant Restaurant Manager to gain invaluable leadership experience within a fast-paced restaurant environment. This position involves a wide array of responsibilities ranging from floor operations to staff training and development. Often acting as the Restaurant Manager in their absence, the Assistant Restaurant Manager plays a pivotal role in maintaining brand standards, managing inventory, controlling costs, and ensuring compliance with safety and sanitation regulations.
The Assistant Restaurant Manager supports the leadership team by overseeing brand training programs, scheduling and certifying team members and shift leads, and actively participating in the recruitment and development process. By promoting a guest-focused culture, this role helps drive profitable sales while maintaining operational excellence. The Assistant Restaurant Manager monitors guest feedback and implements strategic action plans to improve service quality and customer satisfaction. They handle cash management in line with franchise policies, assist with labor scheduling to meet demand, and support new product rollouts including training and marketing.
This role demands strong leadership skills, business acumen, and the ability to inspire and motivate a team. Key competencies include excellent communication, problem-solving capabilities, and time management to handle a variety of managerial tasks efficiently. Physical demands of the role include standing for extended periods, repetitive motions such as bending and reaching, and occasionally lifting packages. This position offers the chance to work in a dynamic and collaborative environment, making it ideal for individuals eager to advance their career in restaurant management.
The role of an Assistant Restaurant Manager at Dunkin' is a critical position responsible for supporting the Restaurant Manager, shift leaders, and the broader team in delivering an exceptional guest experience and smooth daily operations. This employment opportunity allows the Assistant Restaurant Manager to gain invaluable leadership experience within a fast-paced restaurant environment. This position involves a wide array of responsibilities ranging from floor operations to staff training and development. Often acting as the Restaurant Manager in their absence, the Assistant Restaurant Manager plays a pivotal role in maintaining brand standards, managing inventory, controlling costs, and ensuring compliance with safety and sanitation regulations.
The Assistant Restaurant Manager supports the leadership team by overseeing brand training programs, scheduling and certifying team members and shift leads, and actively participating in the recruitment and development process. By promoting a guest-focused culture, this role helps drive profitable sales while maintaining operational excellence. The Assistant Restaurant Manager monitors guest feedback and implements strategic action plans to improve service quality and customer satisfaction. They handle cash management in line with franchise policies, assist with labor scheduling to meet demand, and support new product rollouts including training and marketing.
This role demands strong leadership skills, business acumen, and the ability to inspire and motivate a team. Key competencies include excellent communication, problem-solving capabilities, and time management to handle a variety of managerial tasks efficiently. Physical demands of the role include standing for extended periods, repetitive motions such as bending and reaching, and occasionally lifting packages. This position offers the chance to work in a dynamic and collaborative environment, making it ideal for individuals eager to advance their career in restaurant management.
Job Requirements
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality
Job Qualifications
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality
- Good analytical skills and business acumen
- Ability to train and develop a team
- Guest focused
- Time management
- Problem solving
- Motivating others
Job Duties
- Able to perform all responsibilities of restaurant team members
- Lead team meetings, along with Restaurant Manager
- Oversee brand training programs, schedule, train, validate, certify team and shift lead staff
- Ensure brand standards, recipes and systems are executed
- Create and maintain a guest focused culture in the restaurant
- Review guest feedback results and implement action plans to drive improvement
- Communicate restaurant priorities, goals and results to restaurant team members
- Execute along with RM, new product rollouts including training, marketing and sampling where applicable
- Execute point of purchase instore set up per brand standards
- Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
- Control costs to help maximize profitability
- Completion of inventory on a periodic basis as determined by franchisee
- Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
- Support RM in assigning staff and deployment
- Support to RM in completion of supplier and other vendor orders
- Conduct self-assessments and corresponding action plans
- Ensure restaurant budget is met as determined by franchisee
- Manage cash over/short in restaurant and ensure team members are following franchisee's cash management policies
- Engage with Dunkin' Brands Field Operations team as appropriate
- Recruit, hire, onboard and develop restaurant team members
- Assist team and shift lead performance appraisal process
- Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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