Assistant Manager

Lynn Lee Inc. / FalCo. LLC is a prominent franchisee managing forty-one Dairy Queen locations and expanding. As a key part of one of the world’s most recognized and beloved brands since 1940, Dairy Queen has consistently created extraordinary fan experiences through quality food and exceptional service. Lynn Lee Inc. / FalCo. LLC strongly focuses on protecting and maintaining the success of the Dairy Queen brand by fostering a positive environment for both team members and guests, which consistently turns into smiles and loyalty. This organization is deeply committed to a performance-driven culture, recognizing that its employees are the driving force behind its ongoing success. The company strives to deliver an environment that is challenging, stimulating, and financially rewarding. It values strong performance alongside core ethical principles and aims to nurture these traits in all its employees.

The Assistant Manager role is designed to support the management team in the execution of various operational tasks critical to the success of each Dairy Queen restaurant. This includes managing financial performance, product quality, inventory control, personnel management, sales growth, and marketing initiatives. Assistant Managers play a vital role in upholding high standards, ensuring that the workplace is a positive and productive environment for the entire team. They are responsible for overseeing complete restaurant operations during scheduled shifts, ensuring every aspect of quality, service, and atmosphere meets or exceeds expectations. This involves hands-on operational duties such as inventory control, product ordering, and cash management.

In addition, Assistant Managers are instrumental in training shift leads and crew members, establishing a knowledgeable and well-prepared staff skilled in PRIDE systems, food safety, and company routines. They also collaborate closely with Directors and other field staff to execute business plans effectively, optimize sales and profit, and actively engage in marketing efforts to attract new customers. The role demands a strong focus on fan service, addressing customer concerns with urgency and care to foster returning customers and enhance overall loyalty. Assistant Managers must also model and enforce company policies, maintain health and safety standards including ServSafe certification, and contribute to a welcoming, cooperative work environment that maximizes employee morale and efficiency. This multifaceted position requires a dynamic individual capable of working under pressure in a fast-paced, high-volume restaurant setting while balancing operational, customer service, and leadership duties.