Assistant Manager

Charlotte, NC, USA|

Job Overview

Compensation

Hourly

Range $19.00 - $22.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401(k) with employer match

bonus potential

free meals on shift

Discounted meals off shift

Paid Time Off

Paid holidays

Early Access to Pay

Recognition Program

Employee Referral Program

Opportunities to Advance

Job Description

Zaxbys is a nationally recognized fast-casual restaurant chain known for its unique take on chicken wings, chicken fingers, and a variety of sides. Founded in 1990, Zaxbys has grown substantially, attracting guests who are not only looking for great food but also a welcoming atmosphere where fun, friendship, and memorable meals come together. The establishment prides itself on delivering exceptional customer experiences and fostering a workplace culture that values employee growth and satisfaction. As a leader in the hospitality and food service industry, Zaxbys continues to expand, offering career opportunities that emphasize team collaboration, personal development, and community involvement.

The position of Assistant Manager at Zaxbys is an essential role designed for dynamic individuals who are driven by the goal of delivering exceptional service and maintaining high operational standards. This is a full-time role with a pay range of $19.00 to $22.00 per hour, reflecting the responsibilities involved and the value Zaxbys places on leadership within their teams. Assistant Managers are instrumental in the daily operations of the restaurant, ensuring that all team members adhere to company policies and procedures while providing a positive and productive work environment. Their leadership directly influences the overall guest experience, restaurant efficiency, and team morale.

Key responsibilities include overseeing the training and development of staff members, crafting effective schedules in compliance with local laws, and delegating shift assignments to meet operational needs. Moreover, Assistant Managers lead by example in upholding food safety and quality standards, responding promptly to guest and employee concerns, and ensuring compliance with all regulatory and company guidelines. Zaxbys values continuous learning, and Assistant Managers are expected to complete various training programs such as the Zaxbys Assistant Manager Development Plan and Food Safety Certification.

Working at Zaxbys offers many benefits, including bonus potential up to 12% of annual earnings, meal discounts, and paid time off, making it a rewarding opportunity not only professionally but also personally. The company also emphasizes a supportive work culture through recognition programs, employee referral incentives, and clear pathways for advancement. This role suits candidates who thrive in fast-paced environments, exhibit strong leadership and organizational skills, and are passionate about delivering quality customer service. Joining Zaxbys as an Assistant Manager means becoming a key contributor to a growing brand that values its employees and their contributions to success.

Job Requirements

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan, Food Safety Certification and Manager Certification, and any additional training required by Zax LLC
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld
Communicate performance concerns to your General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints, concerns, and injuries timely and in a friendly and respectful manner
Ensure processes, policies, and procedures are properly followed throughout daily operations
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly