Assistant Manager

Charlotte, NC, USA|

Job Overview

Compensation

Hourly

Range $19.00 - $22.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401(k)

Job Description

Zaxbys is a well-established fast-casual restaurant chain specializing in chicken wings, chicken fingers, sandwiches, and salads. Founded in 1990, Zaxbys has grown into a beloved brand recognized for its unique combination of great-tasting food, a fun atmosphere, and exceptional customer service. The company prides itself on being more than just a place to eat; it is a community hub where guests come to enjoy delicious meals, socialize, and create memorable experiences with friends and family. As a powerhouse in the quick-service restaurant industry, Zaxbys continues to expand its footprint across the United States, driven by a commitment to quality food and outstanding hospitality. The company culture reflects a dedication to fostering a positive, engaging, and rewarding workplace for its team members, emphasizing growth, encouragement, and recognition for hard work. Zaxbys offers competitive pay, including bonus potential, and a comprehensive benefits package designed to support the physical and financial well-being of its employees. The particular opportunity at hand is for the role of Assistant Manager, a critical position within the restaurant. This full-time role offers an hourly pay range of $19.00 to $22.00 and promises a dynamic work environment where leadership and operational excellence are paramount. Assistant Managers at Zaxbys play a key part in ensuring that guests experience outstanding service and a welcoming atmosphere while maintaining compliance with company standards and operational guidelines. The role involves managing daily restaurant operations, overseeing team members, and enforcing adherence to all policies, procedures, and safety regulations. This position is ideal for individuals passionate about leadership and team development, who thrive in fast-paced settings and enjoy the challenge of delivering exceptional guest experiences consistently. The Assistant Manager is responsible for training and coaching the restaurant team, scheduling shifts, managing employee performance, and contributing to a positive workplace culture. Additionally, the role includes handling guest and employee issues with professionalism and care, supporting the general manager with operational tasks, and ensuring strict compliance with regulatory standards. Zaxbys offers excellent growth opportunities for those looking to advance their careers within the company. The environment encourages proactive engagement and rewards leadership qualities, organizational skills, and a strong work ethic. The benefits package includes medical, dental, and vision insurance, disability coverage, employer-paid life insurance, and a 401(k) plan with employer match, providing financial security and peace of mind. Furthermore, employees enjoy perks such as free meals on shifts, discounted meals off shift, paid time off, paid holidays, early access to pay, and various recognition and referral programs. This role suits motivated managers eager to build cohesive, high-performing teams and contribute meaningfully to restaurant success while advancing professionally in a supportive company culture.

Job Requirements

sit, stand, and walk continuously
occasionally stoop, bend, crouch, or climb including the use of ladders
frequently lift, push, pull, and carry up to 50 pounds including lifting overhead
continuous use of hands and wrists for grasping and fine manipulation
communicate proficiently through speech, reading, and writing
maintain effective audio-visual discrimination and perception to observe and respond to the environment
work in an environment that features hot and cold temperature variations and exposure to food allergens
operate and work safely with restaurant equipment including knives, fryers, and potentially hazardous equipment

Job Qualifications

must be 18 years of age or older
must have a valid driver's license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
restaurant management experience preferred

Job Duties

complete all training requirements including development plan, food safety certification and manager certification
enhance guest experiences by ensuring team members satisfy and exceed guest expectations
ensure team members receive proper training including ongoing coaching and development
create an effective work schedule following company standards and local laws
plan and delegate shift assignments including communicating expectations and adjusting as needed
supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
ensure service, product quality, and cleanliness standards are consistently upheld
communicate performance concerns to your general manager
assist with performance reviews and mentor and develop team members
create and maintain a positive culture and healthy team morale through recognition and leading by example
handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
ensure processes, policies, and procedures are properly followed throughout daily operations
maintain operational standards and ensure compliance with all franchising and company guidelines, policies, and procedures
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to your general manager and district manager
escalate other concerns to your supervisor when appropriate
perform all other duties necessary to ensure restaurant operations function properly