Assistant Manager

Augusta, GA, USA|

Job Overview

Compensation

Hourly

Range $18.00 - $22.00

Benefits

bonus potential

free meals on shift

Discounted meals off shift

Paid Time Off

Paid holidays

Early Access to Pay

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

401(k) with employer match

Job Description

Zaxbys is a well-known and respected restaurant chain that has established itself as more than just a place to eat. It is a vibrant social hub where guests come not only for the delicious, high-quality food but also for memorable experiences filled with fun and camaraderie. Known for its welcoming atmosphere, Zaxbys offers a unique dining experience where friends and families alike can enjoy chicken wings, chicken fingers, salads, and a variety of sides in a relaxed setting. The company prides itself on its commitment to creating an enjoyable environment for both guests and employees. Zaxbys positions itself as an employer that values its team members, offering a great workplace culture where every employee can thrive, grow, and feel appreciated.

The company is currently seeking an Assistant Manager to join their expanding team. This role is a key leadership position within the restaurant, dedicated to ensuring that every aspect of the restaurant's operations runs smoothly while delivering exceptional guest service. The Assistant Manager will be responsible for overseeing daily operations, managing staff performance, and upholding the high standards of quality, cleanliness, and service that Zaxbys is known for. This position offers an hourly wage ranging from $18.00 to $22.00, complemented by a variety of employee benefits and opportunities for advancement. The job type is full-time with an expectation of working a flexible schedule that includes days, nights, weekends, and holidays to meet the demands of restaurant operations.

In this role, the Assistant Manager will implement company policies and procedures, ensure compliance with safety guidelines, and coach the team to exceed guest expectations. A significant part of the job involves leadership and mentorship, with responsibilities such as conducting performance reviews, creating effective work schedules, and fostering a positive and productive work environment. Training is a continuous process, and the Assistant Manager will complete mandatory development programs including food safety and manager certification. Bonus potential is also part of the compensation, with quarterly bonuses available up to 12% of annual earnings. Additional perks include free meals during shifts, discounts on meals off-shift, paid time off, paid holidays, early access to pay, recognition programs, and an employee referral program. Medical, dental, and vision insurance options, along with short and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with employer match, round out the comprehensive benefit package.

Overall, the Assistant Manager position at Zaxbys offers a rewarding opportunity for experienced leaders in the restaurant industry to contribute to a dynamic team, develop professionally, and enjoy a supportive work environment that values employee contributions and promotes career growth.

Job Requirements

Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan, Food Safety Certification and Manager Certification, and any additional training required by Zax LLC
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld
Communicate performance concerns to your General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints, concerns, and injuries timely and in a friendly and respectful manner
Ensure processes, policies, and procedures are properly followed throughout daily operations
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly