Assistant Manager

Powell, TN, USA|

Job Overview

Benefits

bonus potential

free meals on shift

50 percent off meals off shift

Paid Time Off

Paid holidays

Early Access to Pay

Recognition Program

Employee Referral Program

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

401(k) with employer match

Job Description

Zaxbys is a renowned fast-casual restaurant chain widely recognized for its delicious chicken dishes and engaging dining atmosphere. Founded with a commitment to delivering great food and memorable experiences, Zaxbys has grown substantially over the years, carving a unique niche in the competitive foodservice market. The company prides itself not only on its flavorful menu items but also on its vibrant culture that values fun, team spirit, and excellent customer service. Zaxbys continues to expand, creating a dynamic and inclusive environment for both guests and employees alike.

The role of Assistant Manager at Zaxbys is a critical leadership position that ensures the restaurant operates smoothly and delivers exceptional experiences to guests. As the team expands, Zaxbys is looking for energetic, motivated individuals to join their management team. This role involves overseeing daily restaurant operations, ensuring all team members comply with policies and procedures, and maintaining high standards of food quality, cleanliness, and customer service. Assistant Managers play a vital role in mentoring and coaching staff, managing schedules, and supporting the general manager in achieving quarterly goals. With opportunities for professional growth and a comprehensive benefits package, Zaxbys offers a rewarding career path for those passionate about hospitality and leadership.

Working as an Assistant Manager at Zaxbys means more than managing a restaurant — it means becoming part of a supportive community that values recognition, personal development, and team success. Employees enjoy benefits such as paid quarterly bonuses up to 12% of annual earnings, complimentary meals during shifts, 50% discounts on meals when off shift, paid time off and holidays, early access to pay, recognition programs, and employee referral incentives. These perks highlight Zaxbys' commitment to fostering a positive and motivating work environment.

Zaxbys emphasizes continuous training and development. New hires complete the Zaxbys Assistant Manager Development Plan along with essential certifications such as Food Safety and Manager Certification. These training programs equip Assistant Managers with the skills and knowledge necessary to lead effectively and comply with health and safety standards. The role also requires flexibility, excellent leadership qualities, strong organizational skills, and the ability to work varied shifts including days, nights, weekends, and holidays. Assistant Managers are expected to cultivate a positive workplace culture, resolve concerns promptly and professionally, and uphold all operational guidelines established by Zaxbys and relevant legal standards.

This opportunity is ideal for individuals with 1-3 years of management experience, preferably within the restaurant industry. Candidates must be 18 years or older and possess a valid driver's license, insurance, and reliable transportation. The role also includes physical demands such as continuous standing, walking, occasional bending, and the ability to lift up to 50 pounds. Zaxbys is committed to equal employment opportunity, valuing diversity, and ensuring a safe and inclusive workplace. Assistant Managers will find that Zaxbys not only provides a job but a career with significant growth potential and a culture that supports employee success and well-being.

Job Requirements

Must be 18 years of age or older
Must have a valid driver’s license vehicle insurance and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days nights weekends and holidays
Successful completion of background check
Must possess leadership qualities organizational skills and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
Must have a valid driver’s license vehicle insurance and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days nights weekends and holidays
Successful completion of background check
Must possess leadership qualities organizational skills and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan food safety certification and manager certification and any additional training required by Zax LLC
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise provide leadership and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
Ensure service product quality and cleanliness standards are consistently upheld
Communicate performance concerns to your General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints concerns injuries timely and in a friendly and respectful manner
Ensure processes policies and procedures are properly followed throughout daily operations
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines policies and procedures
Maintain compliance with federal state and local laws and guidelines
Utilize management tools and keep neat accurate and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly