Assistant Manager

Charlotte, NC, USA|

Job Overview

Compensation

Hourly

Range $19.00 - $22.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401(k)

Job Description

Zaxbys is a fast-casual restaurant chain popular for its chicken wings, chicken fingers, sandwiches, and salads. Known for its vibrant atmosphere, Zaxbys is a place where guests not only enjoy great food but also have fun and create memorable moments with their friends and family. Established in the United States, Zaxbys has built a strong reputation for quality food and excellent customer service, making it a beloved brand in the fast-food industry. As the company continues to grow and expand, it places a significant emphasis on creating a positive work environment where employees feel valued and have opportunities for career growth. This commitment to employee satisfaction and development makes Zaxbys a sought-after employer in the restaurant sector, highlighting its dedication to being more than just a dining destination but also a great place to work.

The role of the Assistant Manager at Zaxbys is integral to the smooth operation and success of each restaurant location. This position involves overseeing daily restaurant operations to ensure a high-quality guest experience and adherence to company standards. Assistant Managers at Zaxbys are responsible for managing and training team members, maintaining service and product quality, and ensuring compliance with all operational policies and local, state, and federal regulations. The position is full-time and offers an hourly pay range of 19 to 22 dollars, a competitive wage supported by bonus potential paid quarterly. Benefits include medical, dental, and vision insurance, short and long-term disability plans, employer-paid life insurance, and a 401(k) plan with employer match subject to eligibility.

In this leadership role, Assistant Managers lead by example to foster a positive team culture, uphold safety standards, and deliver exceptional service. They also handle scheduling, coaching, and mentoring team members to reach their potential while maintaining adherence to food safety and hygiene regulations. This position requires flexibility, as the schedule includes days, nights, weekends, and holidays. Working as an Assistant Manager at Zaxbys offers the opportunity to develop management skills in a fast-paced, friendly environment with recognized opportunities for advancement. With perks like free meals on shifts, employee recognition programs, early pay access, and referral incentives, employees are encouraged to grow alongside the company and enjoy a rewarding career in the hospitality industry.

Job Requirements

must be 18 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
restaurant management experience preferred

Job Qualifications

must be 18 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
restaurant management experience preferred

Job Duties

complete all training requirements including Zaxbys Assistant Manager Development Plan, food safety certification and manager certification, any additional training required by Zax LLC
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
ensure team members receive proper training including ongoing coaching and development
create an effective work schedule following company standards and local laws
plan and delegate shift assignments including communicating expectations and adjusting as needed
supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
ensure service, product quality, and cleanliness standards are consistently upheld
communicate performance concerns to your General Manager
assist with performance reviews and mentor and develop team members
create and maintain a positive culture and healthy team morale through recognition and leading by example
handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
ensure processes, policies, and procedures are properly followed throughout daily operations
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility that allows performance above and beyond job description parameters
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to your General Manager and District Manager
escalate other concerns to your supervisor when appropriate
perform all other duties necessary to ensure restaurant operations function properly