Job Overview
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
401(k)
Job Description
Zaxbys is a popular and rapidly growing restaurant chain known for its welcoming atmosphere, quality food, and commitment to guest satisfaction. Founded with a mission to provide an enjoyable dining experience that goes beyond just serving meals, Zaxbys has established itself as a favorite destination for those looking for delicious food combined with fun and community spirit. Zaxbys prides itself on being a place where friends and families come together to savor tasty dishes in a vibrant and friendly environment. As the brand expands its footprint, it places great importance on cultivating a work culture that values each team member, making it an exceptionally rewarding place to build a career.
The Assistant Manager role at Zaxbys is essential in driving operational excellence and delivering outstanding guest experiences. This position involves managing day-to-day restaurant operations, ensuring employees adhere to company policies, maintain high-quality standards, and provide exceptional customer service. The Assistant Manager supports the General Manager by overseeing team performance, providing training and coaching, and creating a positive workplace culture that motivates staff to work efficiently and enthusiastically. With opportunities for career growth and leadership development, this role offers a fulfilling pathway for those passionate about restaurant management and guest satisfaction.
Zaxbys offers competitive bonus potential—up to 12% of annual earnings paid quarterly—which rewards dedication and performance. Other perks include free meals during shifts and discounts on meals off shifts, paid time off, paid holidays, early access to pay, a recognition program, employee referral incentives, and growth opportunities within the company. Benefits include comprehensive medical, dental, and vision insurance; short and long-term disability coverage; employer-paid life insurance; and a 401(k) plan with employer match (subject to eligibility). This comprehensive package reflects Zaxbys’ commitment to supporting employees’ well-being both professionally and personally.
The role expects the Assistant Manager to complete mandatory training programs such as the Zaxbys Assistant Manager Development Plan and necessary food safety and management certifications. The candidate must foster a guest-centered environment by coaching team members to exceed expectations and maintain service, quality, and cleanliness standards consistently. Responsibilities also include scheduling, shift planning, handling performance reviews, resolving guest and employee concerns promptly, and ensuring compliance with all local, state, and federal regulations as well as company policies. This role demands strong leadership, organization, flexibility, and the ability to maintain a positive team morale.
Zaxbys values diversity and equity and is an equal opportunity employer, committed to creating an inclusive workplace without discrimination based on any legally protected status. This position is well-suited for an individual passionate about restaurant operations, eager to lead by example, and dedicated to delivering an exceptional experience for guests and team members alike. Candidates benefit from a dynamic and supportive work environment where they can grow their leadership skills and advance within the Zaxbys family.
The Assistant Manager role at Zaxbys is essential in driving operational excellence and delivering outstanding guest experiences. This position involves managing day-to-day restaurant operations, ensuring employees adhere to company policies, maintain high-quality standards, and provide exceptional customer service. The Assistant Manager supports the General Manager by overseeing team performance, providing training and coaching, and creating a positive workplace culture that motivates staff to work efficiently and enthusiastically. With opportunities for career growth and leadership development, this role offers a fulfilling pathway for those passionate about restaurant management and guest satisfaction.
Zaxbys offers competitive bonus potential—up to 12% of annual earnings paid quarterly—which rewards dedication and performance. Other perks include free meals during shifts and discounts on meals off shifts, paid time off, paid holidays, early access to pay, a recognition program, employee referral incentives, and growth opportunities within the company. Benefits include comprehensive medical, dental, and vision insurance; short and long-term disability coverage; employer-paid life insurance; and a 401(k) plan with employer match (subject to eligibility). This comprehensive package reflects Zaxbys’ commitment to supporting employees’ well-being both professionally and personally.
The role expects the Assistant Manager to complete mandatory training programs such as the Zaxbys Assistant Manager Development Plan and necessary food safety and management certifications. The candidate must foster a guest-centered environment by coaching team members to exceed expectations and maintain service, quality, and cleanliness standards consistently. Responsibilities also include scheduling, shift planning, handling performance reviews, resolving guest and employee concerns promptly, and ensuring compliance with all local, state, and federal regulations as well as company policies. This role demands strong leadership, organization, flexibility, and the ability to maintain a positive team morale.
Zaxbys values diversity and equity and is an equal opportunity employer, committed to creating an inclusive workplace without discrimination based on any legally protected status. This position is well-suited for an individual passionate about restaurant operations, eager to lead by example, and dedicated to delivering an exceptional experience for guests and team members alike. Candidates benefit from a dynamic and supportive work environment where they can grow their leadership skills and advance within the Zaxbys family.
Job Requirements
- must be 18 years of age or older
- must have a valid driver’s license, vehicle insurance, and reliable transportation
- open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
- ability to work a flexible schedule including days, nights, weekends, and holidays
- successful completion of background check
- must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
- 1-3 years management experience required
- restaurant management experience preferred
Job Qualifications
- must be 18 years of age or older
- must have a valid driver’s license, vehicle insurance, and reliable transportation
- open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
- ability to work a flexible schedule including days, nights, weekends, and holidays
- successful completion of background check
- must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
- 1-3 years management experience required
- restaurant management experience preferred
Job Duties
- complete all training requirements including zaxbys assistant manager development plan, food safety certification and manager certification, any additional training required by zax llc
- enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
- ensure team members receive proper training including ongoing coaching and development
- create an effective work schedule following company standards and local laws
- plan and delegate shift assignments including communicating expectations and adjusting as needed
- supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
- ensure service, product quality, and cleanliness standards are consistently upheld
- communicate performance concerns to your general manager
- assist with performance reviews and mentor and develop team members
- create and maintain a positive culture and healthy team morale through recognition and leading by example
- handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
- ensure processes, policies, and procedures are properly followed throughout daily operations
- maintain operational standards and ensure compliance with all zaxby’s franchising llc and zax llc guidelines, policies, and procedures
- maintain compliance with federal, state, and local laws and guidelines
- utilize management tools and keep neat, accurate, and current records
- maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- ensure the team works safely and follows all safety guidelines and procedures
- immediately report all human resources and risk management concerns to your general manager and district manager
- escalate other concerns to your supervisor when appropriate
- all other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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