Assistant Manager

Tuscaloosa, AL, USA|

Job Overview

Benefits

bonus potential

free meals on shift

meal discounts

Paid Time Off

Paid holidays

Early Access to Pay

Recognition Program

Employee Referral Program

Opportunities to Advance

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401k with employer match

Job Description

Zaxbys is a renowned restaurant chain that has built a reputation as not just a place to eat, but as a vibrant social hub where guests enjoy fantastic food, fun times, and moments spent with friends and family. Since its establishment, Zaxbys has been committed to providing excellent service and high-quality food, making it a beloved destination for food lovers across multiple locations. The company culture emphasizes a spirited, positive environment not only for customers but also for its dedicated team members. Known for its unique atmosphere and delicious menu offerings, Zaxbys consistently strives to create memorable dining experiences. The team expansion reflects Zaxbys’ growth and its ongoing commitment to excellence, making it an exciting place to build a rewarding career in the restaurant industry.

The role of Assistant Manager at Zaxbys is pivotal to the success of each restaurant location. This position is primarily responsible for supporting daily operations to ensure that the restaurant delivers exceptional guest experiences while maintaining the highest operational standards. Assistant Managers play a crucial leadership role, guiding team members in following established processes, policies, and procedures. Through effective management, coaching, and training, the Assistant Manager fosters a productive work environment that focuses on quality, safety, and compliance. This position involves orchestrating schedules, managing staff performance, and upholding health and safety regulations to sustain the brand’s reputation. With an emphasis on guest satisfaction, team development, and operational excellence, this role offers significant opportunities for professional growth and advancement within the company. The position also offers competitive benefits, including bonus potential, meal discounts, paid time off, and comprehensive insurance coverage, supporting both the professional and personal well-being of team members.

Job Requirements

must be 18 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
restaurant management experience preferred

Job Qualifications

must be 18 years of age or older
must have a valid driver’s license, vehicle insurance, and reliable transportation
open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
restaurant management experience preferred

Job Duties

complete all training requirements including Zaxbys Assistant Manager Development Plan, food safety certification and manager certification, any additional training required by Zax LLC
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
ensure team members receive proper training including ongoing coaching and development
create an effective work schedule following company standards and local laws
plan and delegate shift assignments including communicating expectations and adjusting as needed
supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
ensure service, product quality, and cleanliness standards are consistently upheld
communicate performance concerns to your General Manager
assist with performance reviews and mentor and develop team members
create and maintain a positive culture and healthy team morale through recognition and leading by example
handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
ensure processes, policies, and procedures are properly followed throughout daily operations
maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to your General Manager and District Manager
escalate other concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly