Assistant Manager

Concord, NC, USA|

Job Overview

Employment Type

Full-time

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401(k) with employer match

bonus potential

free meals on shift

Discounted meals off shift

Paid Time Off

Paid holidays

Early Access to Pay

Recognition Program

Employee Referral Program

Opportunities to Advance

Job Description

Zaxbys is a well-established restaurant chain known for its dedication to delivering great food and memorable experiences to its guests. Beyond being a place to eat, Zaxbys embodies a culture of fun, social interaction, and quality service. The company prides itself on creating an environment that is enjoyable not only for its customers but also for its team members, making it an exceptionally great place to work. As the company continues to grow and expand its presence, it is actively looking to add motivated and capable individuals to its team.

The role of Assistant Manager at Zaxbys is a key leadership position focused on managing the daily operations of the restaurant. Individuals in this role are entrusted with ensuring that every aspect of the restaurant runs smoothly and efficiently. This includes managing team members, maintaining high service standards, enforcing company policies and procedures, and creating a positive and productive work environment. The Assistant Manager supports the General Manager in driving the restaurant toward achieving its operational goals and delivering an excellent guest experience. This role offers great career advancement opportunities for those eager to grow within the organization.

Assistant Managers are responsible for ensuring that the team consistently follows all operational standards, policies, and procedures while fostering a culture of teamwork and positivity. They actively contribute to operational success by overseeing training, coaching team members, managing schedules, and overseeing shift assignments. Additionally, Assistant Managers handle guest concerns, uphold food safety and quality standards, and maintain compliance with all regulatory and company guidelines.

Working at Zaxbys comes with a variety of benefits and unique perks that create a fulfilling employment experience. These include quarterly bonus potential of up to 12% of annual earnings, free meals during shifts and discounted meals when off duty, paid time off, paid holidays, early access to pay, recognition and referral programs, and opportunities for personal and professional growth within the company. Zaxbys also provides comprehensive medical, dental, and vision insurance, disability coverage, employer-paid life insurance, and a 401(k) retirement plan with employer match, which highlights the company’s commitment to employee well-being and financial security.

This position requires a flexible individual capable of working varied shifts including days, nights, weekends, and holidays. Managers must have strong leadership skills, organizational aptitude, and the ability to work cooperatively with team members and guests alike. The role demands a hands-on approach to leadership and an ability to perform under the dynamic environment of a busy restaurant. Zaxbys values a culture of recognition and development, ensuring that each Assistant Manager has the tools and support to succeed and advance.

Job Requirements

Must be 18 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan, food safety certification and manager certification, any additional training required by Zax LLC
Enhance guest experiences by ensuring team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld
Communicate performance concerns to your General Manager
Assist with performance reviews and mentor and develop team members
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Handle and report guest and team member complaints, concerns, and injuries timely and in a friendly and respectful manner
Ensure processes, policies, and procedures are properly followed throughout daily operations
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly