Assistant Manager

Durham, NC, USA|

Job Overview

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401(k)

Job Description

Zaxbys is a renowned fast-casual restaurant chain known for its delicious chicken fingers, wings, sandwiches, and salads. Founded with the belief that dining should be an enjoyable experience, Zaxbys has grown to become a favorite destination for guests seeking flavorful meals in a fun and friendly atmosphere. The company is committed not only to providing great food but also to creating memorable moments for guests to enjoy alongside friends and family. With a focus on community involvement and employee development, Zaxbys continues to expand its footprint across the United States, offering numerous opportunities for those passionate about hospitality and customer service.

For team members, Zaxbys represents an outstanding workplace that values inclusivity, professional growth, and a strong commitment to operational excellence. The company offers competitive compensation packages, including bonus potential, paid time off, and comprehensive benefits. As Zaxbys continues to grow, they are actively seeking an Assistant Manager to join their team. This role is crucial to maintaining the high standards the brand is known for by overseeing daily restaurant operations and ensuring every guest has an exceptional experience.

The Assistant Manager at Zaxbys plays a vital leadership role responsible for upholding operational standards, coaching and developing team members, and managing scheduling and shift assignments. This position requires someone with a passion for hospitality, strong leadership skills, and a dedication to fostering a positive work culture. Assistant Managers are expected to complete all training requirements—such as food safety and management certifications—and to lead by example in maintaining cleanliness, service quality, and compliance with company policies and governmental regulations.

In addition to managing daily business functions, Assistant Managers handle guest and employee concerns professionally and promptly while promoting teamwork and a positive work environment. The ideal candidate will possess excellent organizational skills, strategic scheduling capabilities, and the ability to motivate and inspire team members to meet and exceed quarterly goals. This role demands flexibility, reliability, and a proactive approach to problem-solving to ensure the restaurant operates smoothly and successfully.

Job Requirements

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work minimum of 5 days and 32 to 48 hours per week
Ability to work flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 18 years of age or older
Valid driver’s license, vehicle insurance, and reliable transportation
Open availability with the ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work flexible schedule including days, nights, weekends, and holidays
Leadership qualities and organizational skills
1-3 years management experience required
Restaurant management experience preferred
Successful completion of background check

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan
Ensure team members satisfy and exceed guest expectations
Provide proper training, coaching, and development to team members
Create and manage effective work schedules following company standards and local laws
Plan and delegate shift assignments while communicating expectations
Supervise and lead team members to achieve quarterly goals
Maintain service, product quality, and cleanliness standards
Communicate performance concerns to General Manager
Assist with performance reviews and mentor team members
Foster a positive culture and team morale
Handle and report guest and team member complaints and concerns
Ensure processes, policies, and procedures are properly followed
Maintain compliance with company guidelines and laws
Utilize management tools to keep accurate records
Promote safety and report all human resource or risk management issues
Perform all other duties necessary for restaurant operations