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Assistant Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.25 - $22.25
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Training and development programs
employee wellness initiatives

Job Description

Flynn Group, founded by Greg Flynn, began its journey in 1999 with the acquisition of eight Applebee's restaurants. Since then, it has expanded significantly through both the development of new stores and the acquisition of other franchise operators, making it the largest Applebee's franchisee globally. Today, the Flynn Group operates over 460 Applebee's restaurants across 24 states, showcasing its vast reach and commitment to excellence in the casual dining industry.

Flynn Group stands out as a premier franchising company that not only operates Applebee's but also manages a diversified portfolio of well-known restaurant brands and fitness centers. These brands include Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's, and Planet Fitness, among others. Flynn Group's mission is clear and ambitious: to be the premier operator within each of these brands. This mission is underpinned by a strong set of core values — Care Genuinely for People, Play like a Champion, and Win as One — which are deeply embedded in the company culture and guide every aspect of its operations.

The role of an Applebee's Assistant Manager within Flynn Group involves being a key player in the daily operations of the restaurant. This position requires a dynamic individual who is passionate about delivering exceptional guest experiences and fostering a positive work environment for staff. The Assistant Manager is expected to be a natural leader and an excellent problem solver who can handle stress effectively and motivate the team to perform at their best. This role offers a balance of hard work and a fun, engaging atmosphere, providing an outstanding work experience for those who thrive in fast-paced restaurant environments.

The Assistant Manager’s responsibilities are diverse and include ensuring timely and friendly service that aligns with company standards, cultivating a strong culture consistent with Flynn Applebee’s core values, and addressing guest concerns promptly to maintain high satisfaction levels. They are also responsible for operational tasks such as maintaining inventory levels, scheduling employees to meet sales demands, overseeing safety and sanitation programs, and assisting in employee recruitment and training. The role extends to maintaining organizational cleanliness, conducting performance evaluations, controlling costs, and ensuring compliance with local, state, and federal laws.

This position demands flexibility, as the Assistant Manager must be willing and able to perform various roles within the restaurant, including cooking, bartending, seating guests, and more. Continuous growth and leadership development are encouraged through the company’s Management Development Program, ensuring that the Assistant Manager not only contributes effectively to the team but also advances their career within Flynn Group.

Overall, Flynn Group offers a dynamic and supportive environment where employees are valued and empowered. As part of one of the largest and most respected franchise networks in the world, the Assistant Manager role is an excellent opportunity for those seeking growth in the hospitality industry with a reputable and stable organization.

Job Requirements

  • At least 2-3 years restaurant management experience
  • Serve Safe Food and Serve Safe Alcohol Certifications are a plus
  • Ability to work various shifts including weekends
  • Ability to stand and exert well-paced mobility for up to ten hours
  • Ability to safely lift up to 50 pounds
  • Ability to read and write effectively
  • Finger and hand dexterity for using small tools and equipment

Job Qualifications

  • At least 2-3 years restaurant management experience
  • Serve Safe Food and Serve Safe Alcohol Certifications are a plus
  • Excellent leadership and communication skills
  • Ability to handle multiple tasks in a fast-paced environment
  • Strong problem-solving skills
  • Ability to work collaboratively with a team
  • Commitment to maintaining high standards of service and cleanliness

Job Duties

  • Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit
  • Cultivates a culture in accordance with the Flynn Applebee's Premier Card of our core values and beliefs
  • Ensures the immediate response and correction of all verbal guest complaints to self and staff
  • Ensures guest contact as a priority with completion of required table visits established by Flynn Applebee's standards
  • Maintains departmental inventory levels
  • Ensures product preparation and presentation uncompromisingly meeting company standards by performing line checks
  • Effectively schedules employees to meet sales demands
  • Maintains effective safety and security programs
  • Promotes and leads restaurant organization, cleanliness and sanitation
  • Performs routine maintenance and immediately reports to the General Manager/Area Director of needed repairs
  • Promotes quality recruitment and referrals of potential team member and management candidates
  • Promotes Flynn | Applebee's training procedures for new managers
  • Helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policy and training systems
  • Participates in the constant development of employees using One-on-One and performance documentation, and contributes to the completion of written evaluations
  • Assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development
  • Monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action
  • Assures compliance with company policies, practices and procedures
  • Responsible for controlling cost in assigned department
  • Compliance with local, state and federal laws, regulations and guidelines
  • Drives bi-weekly / weekly food and liquor inventories at the AD/GM's request and is accountable for completion
  • Responsible for preparing and submitting accurate daily paperwork
  • Assures sanitation standards meet or exceed Health Department and Flynn Applebee's standards
  • Provides a role model for managers and employees
  • Develops self on all store related technology
  • Must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant. This includes cooking on the line, expo, seating guests, bartending, etc.
  • Uses the Management Development Program for continuous growth of leadership skills and proficiencies

Job Criteria

Experience

Mid Level (3-7 years)


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