Assistant Manager

Wendy's is a globally recognized fast-food restaurant chain known for its commitment to quality, customer satisfaction, and a friendly dining experience. As one of the leading players in the quick-service restaurant industry, Wendy's continues to focus on delivering fresh, made-to-order meals with an emphasis on speed, service, and cleanliness. Founded in 1969, Wendy's has grown to become a beloved brand with thousands of locations worldwide, dedicated to delighting every customer who walks through its doors. Operating with a strong culture centered around teamwork, integrity, and operational excellence, Wendy's invests heavily in training and supporting its employees to ensure an exceptional customer experience.

The position of Restaurant Assistant Manager (AM) at Wendy's is integral to maintaining and enhancing the restaurant's operational standards. This full-time role involves a dynamic range of responsibilities that revolve around fostering a service culture aimed at delighting every customer while driving sales growth and operational efficiency. The AM is tasked with providing training support for daily operations, coaching and modeling excellent customer service behaviors, and ensuring every shift is set up to deliver top-tier service through effective huddles and communication.

As a Restaurant Assistant Manager, you will play a key role in enforcing food safety standards, overseeing quality, service, and cleanliness while ensuring compliance with company policies and health regulations. You will work closely with the Restaurant Management team to train and develop crew members and trainers, facilitate team huddles, and drive cultural onboarding initiatives. This leadership role also requires you to analyze sales data, customer feedback, and operational metrics to identify opportunities for improvement and to create action plans that align with Wendy's commitment to excellence.

Assistant Managers are responsible for scheduling labor efficiently to meet operational needs, managing sales initiatives, and supporting marketing efforts to boost in-store performance. You will have decision-making authority in areas such as customer complaint resolution, schedule approvals, and service quality adjustments to enhance guest satisfaction. The role demands a strong customer orientation, the ability to multitask in a fast-paced environment, and excellent organizational and communication skills.

This position requires a flexible schedule with a 50-hour workweek, including varied shifts across different days. Reliable transportation for travel between multiple restaurant locations and area offices is also necessary. In return, Wendy's offers a vibrant work environment where leadership skills are honed and career growth is supported. Being part of Wendy's means joining a company that values its people and strives for continuous improvement in delivering great food and delightful customer experiences.