Assistant Manager

Denison, TX, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.75 - $20.00

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible scheduling

Job Description

Wendy's is a globally recognized and beloved fast-food restaurant chain known for its fresh, quality ingredients and commitment to exceptional customer service. As a leader in the quick-service restaurant industry, Wendy's focuses on delivering a dining experience that consistently exceeds customer expectations. The company embraces a vibrant service culture aimed at "Delight Every Customer" while driving sales and operational excellence. With thousands of locations worldwide, Wendy's is dedicated to promoting a positive work environment that encourages team collaboration, professional development, and community involvement. Opportunities within Wendy's are designed to nurture talent, fostering growth from entry-level positions to leadership roles in restaurant management. The company also prioritizes food safety, sanitation, and compliance with health regulations to ensure the highest standards are upheld in every outlet. The Assistant Manager role is a crucial part of Wendy's operational leadership team and offers an engaging, fast-paced work environment where dynamic leadership and customer service skills are highly valued. This is typically a full-time hourly position with competitive pay reflecting the demands and responsibilities of the role. Benefits and advancement opportunities are provided to support employee well-being and career growth.

The Restaurant Assistant Manager at Wendy's plays an essential role in supporting the daily operations of the restaurant to ensure customers receive outstanding service and quality products. The Assistant Manager contributes directly to fostering a service-oriented culture focused on delighting every customer while driving sales growth. A key responsibility involves training and coaching crew members and management to guarantee shifts run smoothly and customer expectations are exceeded through effective communication, teamwork, and modeling of exceptional service behaviors. Implementing daily huddles, a signature Wendy's communication approach, is central to keeping the team aligned with operational priorities and customer focus.

The Assistant Manager supports food safety compliance by training staff on proper procedures, monitoring adherence, and taking corrective actions as needed. This role also involves analyzing sales performance and customer feedback to identify opportunities for improving store efficiency, sales growth, and customer satisfaction. Scheduling labor efficiently ensures the restaurant attains service standards without overspending, while close collaboration with other managers helps maintain a positive work environment and high retention rates for crew members.

Wendy's Assistant Managers are entrusted with significant decision-making authority including managing customer complaints, adjusting schedules to meet operational needs, and leading initiatives to enhance the customer experience. The role demands strong problem-solving skills, attention to detail, professionalism, and the ability to thrive in a fast-paced environment. Physical demands include standing for extended periods and occasionally lifting moderate weights. Candidates typically have supervisory experience, knowledge of food safety standards, and a passion for leadership and restaurant operations. This position offers opportunities to develop leadership skills, gain operational expertise, and contribute to the success of a globally recognized brand committed to excellence in the quick-service restaurant industry.

Job Requirements

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail or customer service experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly learn and train others in Wendy's systems such as WeLearn and HMS
Ability to multi-task in a fast-paced environment
Ability to maintain composure and provide sound advice and direction
Ability to work in a team environment
Strong customer orientation
Ability to demonstrate accuracy and attention to detail
Ability to demonstrate professionalism, composure and discretion when handling customer concerns
Ability to work a flexible 50-hour work week
Reliable transportation and ability to drive long distances as needed for multi-location support

Job Qualifications

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail or customer service experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly learn and train others in Wendy's systems such as WeLearn and HMS
Strong customer orientation
Ability to multi-task in a fast-paced environment
Ability to maintain composure and provide sound advice and direction
Ability to work in a team environment
Ability to demonstrate accuracy and attention to detail
Ability to demonstrate professionalism, composure and discretion when handling customer concerns
Ability to work a flexible 50-hour work week
Reliable transportation and ability to drive long distances as needed for multi-location support

Job Duties

Train, monitors and reinforce food safety procedures to store management, team trainers and crew employees
Ensure all food safety procedures are executed according to Company policies and health/sanitation regulations
Coach and retrain managers as required and take corrective actions as appropriate
Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles and manager meetings
Supervise crew members and Team Trainers to maximize retention
Create a service culture designed to "Delight Every Customer" by leading, modeling and coaching exemplary customer service behaviors
Lead and drive the selling culture through customer service, sales incentives and initiatives and average ticket growth
Analyze results, coach consistent selling behaviors and create action plans to support sales growth and consistency in service
Maximize store sales goals versus annual operating plan, including participation in marketing programs
Manage assigned store requirements for new product rollouts/procedures
Project, create and execute effective labor scheduling for the restaurant
Monitor labor variances daily and adjust accordingly
Partner with other restaurant managers to set the Daily Operations Plan to Delight Every Customer and improve the customer experience
Analyze and problem solve customer feedback to coach crew members and management and recommend corrective action
Drive and execute the marketing calendar including local restaurant marketing
Ensure huddles are conducted consistently on all day parts focusing on exceeding customer expectations
Supervise, train, mentor, develop and communicate with crew members and Restaurant Management team
Reinforce and follow up on policies and procedures to ensure a safe, efficient and professional environment
Ensure continual improvement of Quality, Service and Cleanliness standards
Use the Customer Experience Playbook to diagnose and resolve service issues