Assistant Manager

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

401(k)

Training and development programs

flexible scheduling

Job Description

Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Based in Dallas, this entertainment company pioneered the indoor adventure park concept and is the largest adventure park operator in the world. Urban Air's mission is to help kids have fun and aim higher, inspiring guests to achieve things they never thought possible. The company has built a culture centered around fun, safety, and innovation, constantly focusing on enhancing the customer experience and delivering memorable family entertainment. Urban Air Paradise Valley, one of the franchise locations, upholds these values and offers guests an exciting environment with a variety of experiences including trampolines, climbing walls, obstacle courses, slides, and more.

The Assistant Manager role at Urban Air Adventure Parks involves motivating, leading, and holding a team accountable to deliver exceptional results. This position plays a key leadership role, providing supervision and direction on strategic initiatives and operational standards to positively impact business results while maintaining the Culture of Activating Awesome. The Assistant Manager is responsible for creating a team environment that guarantees excellent customer service, managing staff performance, and ensuring compliance with the company's high operational standards.

This role includes assisting in staff hiring, retention, coaching, discipline, and executing comprehensive staff training programs. The Assistant Manager develops weekly schedules, ensuring adequate staffing and lead coverage to meet business needs and maximize the customer experience. They lead by influence, leveraging individual strengths of team members to drive both customer satisfaction and productivity. Part of the role is also identifying and developing potential leaders and trainers for future internal promotion into leadership programs.

Operational responsibilities encompass inventory management and expense control, overseeing activities related to entertainment, food and beverage, attractions, and property maintenance and inspections. The Assistant Manager ensures a safe, clean, and secure environment for guests and staff alike. Continuous improvement of operational execution through close attention to detail and adherence to Urban Air’s operating standards and philosophies is crucial. The position demands enthusiasm, professionalism, excellent communication, strong decision-making, and adaptability to changes. Shift work including weekends, evenings, and holidays is required. This is a dynamic leadership opportunity suitable for those passionate about hospitality and delivering memorable entertainment experiences, with the chance to contribute to one of the fastest growing brands in the adventure entertainment industry.

Job Requirements

Work days, nights, and/or weekends as required
Work in noisy, fast-paced environment with distracting conditions
Move about facility and stand for long periods of time
Read and write handwritten notes
Lift and carry up to 30 pounds
Must have regular and predictable attendance

Job Qualifications

Experience in hospitality is a must (theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants)
1+ year supervisory or management experience required
Ability to pass a thorough background check
CPR/First Aid Certification is preferred
Brand Ambassador and Culture Champion
Demonstrated ability of developing team members in areas of responsibility
Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed to set an example for staff
Ability to enthusiastically interact with others
Adaptability, flexibility, general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Willing to learn and adapt to changes or challenges
Ability to establish working relationships with all employees, management, and vendors
Exercise good judgment in decision-making
Appreciation of diversity (thought, ethnic, gender, etc.)
Must be able and willing to work weekends, evenings and holidays

Job Duties

Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
Assist in hiring, retention of staff, coaching, discipline
ensure execution of staff training programs
Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
Ensure execution of all employee recognition and incentive programs as directed
Assist with inventory and controlling expenses
Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
Maintain a safe, clean and secure environment for all guests and staff
Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
Other duties as assigned