Assistant Manager

This opportunity is with a prominent retail establishment managing an airport branch, which involves responsibility for a range of operational aspects including personnel, sales, cash and inventory management, store maintenance, and replenishment. The organization operates within a retail environment that caters to diverse customer needs at the airport, requiring high standards of customer service and efficient store management. The Assistant General Manager plays a crucial role in upholding these standards and works closely with the General Manager to meet the sales goals and business objectives consistently. The employment type for this role is full-time, aimed at candidates who can commit to the dynamic and sometimes unpredictable schedule typical of airport retail operations, including weekends and holidays.

In this significant leadership role, the Assistant General Manager is charged with building cohesive and productive store teams while managing performance to ensure service excellence. This position demands an individual who can oversee all facets of store operations, ranging from transaction procedures to security and inventory control, while fostering strong relationships with key airport business stakeholders including US Customs and airport management. The incumbent will be expected to analyze and enhance profit and loss performance, manage operational expenses, and ensure policies and procedures are rigorously implemented to boost sales and reduce costs. They will also supervise visual merchandising and loss prevention efforts to maintain the integrity and financial health of the store.

The role goes beyond simple management as it necessitates effective team leadership and employee development through ongoing training, feedback, and discipline when necessary, promoting a positive and productive work environment. Emphasis is placed on superior customer service, organizational skills, and the ability to manage multiple priorities in a fast-paced setting. This multifaceted role is ideal for someone with a strong background in retail management, particularly with multi-unit experience, and knowledge of airport operations and customs procedures would be advantageous. Proficiency in Microsoft Office and excellent communication skills are essential to handling daily operational demands and external partnerships effectively. The position also requires physical stamina and flexibility regarding work hours due to the unique operating environment at an airport location.