Assistant Manager

New Haven, CT, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.75 - $24.25

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career Development

flexible schedule

Job Description

Wendy's is a leading international fast-food restaurant chain renowned for its fresh, quality ingredients and exceptional customer service. With a strong commitment to delivering a superior dining experience, Wendy's has established itself as a top choice for customers seeking delicious meals in a friendly and welcoming environment. The company is dedicated to fostering a positive work culture and promoting professional growth among its employees, making it an attractive place for individuals looking to advance their careers in the restaurant industry.

As a Restaurant Assistant Manager (AM) at Wendy's, you will play an integral role in supporting and driving the restaurant's service culture aimed at delighting every customer while contributing to driving sales. The Assistant Manager position is designed to support the daily operations by providing exceptional training, coaching, and leadership that ensures every shift is set up to deliver the highest standards of customer service. You will be responsible for leading and coaching the restaurant team through effective communication tools such as daily huddles, which keep the team aligned on key objectives and customer-focused priorities.

In this fast-paced role, the AM will support continuous improvement initiatives in quality, service, and cleanliness by training employees and ensuring compliance with food safety standards and company policies. You will collaborate closely with other restaurant management to optimize efficiencies, manage labor schedules responsibly, and drive sales performance to meet and exceed targets. Additionally, the Assistant Manager will help foster a positive work environment that maximizes team retention and ensures adherence to Wendy's brand standards and operational procedures.

Your leadership responsibilities will include coaching managers and crew, analyzing sales data, initiating action plans to boost sales, and creating a service culture that exceeds customer expectations every day. You will be empowered to make decisions related to staffing, customer complaints, and operational adjustments that maintain the highest level of service quality. This role demands a flexible schedule of approximately 50 hours per week, requiring availability across all day parts and days.

The ideal candidate will have a strong background in restaurant management, a passion for customer service, and the ability to work in a collaborative team environment. You must be adept at multi-tasking and maintaining professionalism under pressure. A ServSafe certification and a thorough understanding of federal, state, and local employment laws are essential for success. Reliable transportation and the willingness to travel to multiple locations as needed are also required.

In summary, the Assistant Manager role at Wendy's offers an exciting opportunity to develop leadership skills while contributing directly to the success of a renowned fast-food restaurant chain. This position is perfect for energetic leaders who thrive in dynamic environments and are committed to delivering outstanding customer experiences.

Job Requirements

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail, customer service or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly become knowledgeable about and train others in Wendy’s systems such as WeLearn and HMS
Ability to multitask in a fast-paced environment
Ability to maintain composure and give sound advice
Ability to work in a team environment
Ability to demonstrate strong customer orientation focus
Ability to demonstrate accuracy and attention to detail
Ability to demonstrate professionalism, composure and discretion when resolving customer concerns
Ability to work a flexible 50 hour work week
Ability to work all day parts and days of the week
Must have reliable transportation and ability to drive long distances as needed
Ability to travel to multiple restaurant locations and area office as business needs dictate.

Job Qualifications

High school diploma or GED preferred
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of restaurant, retail, customer service or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly learn and train others in Wendy’s systems such as WeLearn and HMS
Ability to multi-task in a fast-paced environment
Strong customer orientation focus
Ability to maintain professionalism, composure and discretion
Ability to work in a team environment
Strong communication skills both written and oral
Leadership and supervisory management skills
Experience with point of sale (POS) systems and restaurant operations
Ability to demonstrate accuracy, attention to detail and organization
Ability to mentor and develop team members.

Job Duties

Train, monitor and reinforce food safety procedures to store management, team trainers and crew employees
Ensure all food safety procedures are executed according to Company policies and health/sanitation regulations
Coach and retrain managers as required and take corrective actions as appropriate with support from General or District Manager
Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles and manager meetings
Supervise crew members and Team Trainers to maximize retention
Create a service culture designed to “Delight Every Customer” by leading, modeling and coaching exemplary customer service behaviors
Train employees on friendliness, courtesy, product quality, cleanliness and service standards
Lead and drive selling culture through customer service, sales incentives and initiatives
Analyze results, coach selling behaviors and create action plans to support sales growth
Maximize store sales goals versus annual operating plan
Evaluate store performance and develop plans to resolve unfavorable trends
Manage store requirements for new product rollouts and procedures
Ensure protection of Wendy’s brand and assets through compliance with operating policies
Create and execute effective labor scheduling
Monitor labor variances daily and adjust accordingly
Maintain proper coverage via crew schedules to meet customer service standards
Partner with restaurant managers to set Daily Operations Plan focused on improving customer experience
Teach managers appropriate DOP execution
Analyze and solve customer feedback issues, recommend corrective actions as needed
Drive and execute the marketing calendar including local restaurant marketing
Ensure consistent conduct of huddles focusing on exceeding customer expectations
Supervise, train, mentor, and develop crew and management through team huddles and meetings
Support and lead Cultural Onboarding and ongoing restaurant communications
Reinforce and follow up on policies to ensure a safe, efficient and professional environment
Ensure continual improvement of Quality, Service and Cleanliness
Utilize Customer Experience Playbook to diagnose and resolve service issues
Approve schedule changes, investigate and resolve customer complaints, and adjust service quality
Recommend corrective action related to customer service or performance issues
Perform additional duties as assigned.