Assistant Manager

Columbia, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.25 - $20.50

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Professional Development

team events

Job Description

Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Based in Dallas, this innovative entertainment company pioneered the indoor adventure park concept and has grown to become the largest adventure park operator worldwide. Urban Air is dedicated to creating an environment that helps kids have fun, aim higher, and achieve feats they never thought possible. Their unique approach combines exhilarating attractions with a welcoming atmosphere, fostering both excitement and personal growth in children and families alike.

Urban Air Columbia, as part of this dynamic brand, continues to uphold these values and strives to deliver an unforgettable guest experience anchored in safety, fun, and community spirit. The company is committed to equal opportunity employment and values diversity as a strength, creating a culture where all employees can thrive.

The Assistant Manager role at Urban Air Adventure Parks is a vital leadership position focused on motivating the team, instilling accountability, and driving business success while maintaining the company culture of Activating Awesome. This role requires a proactive leader who can provide overall leadership, supervision, and strategic direction to ensure excellent operational standards and positively impact business results. The Assistant Manager is responsible for cultivating an exceptional customer service environment and ensuring that all staff members perform consistently at a high level.

A key part of the role involves people management including hiring, retention, coaching, discipline, and training program execution. The Assistant Manager develops weekly schedules, optimizes staffing levels to meet business needs, and leads the team to ensure maximum productivity and customer satisfaction. Additionally, this role identifies and nurtures potential leadership talent within the staff, supporting Urban Air's leadership development initiatives.

Operational responsibilities extend to overseeing all aspects of the park, including entertainment, food and beverage services, attractions, and property inspections. Maintaining a safe, clean, and secure environment for both guests and staff is paramount. The Assistant Manager continually improves operational execution by adhering to Urban Air's standards and philosophies and paying close attention to detail.

This role demands excellent communication skills, professional grooming, self-motivation, adaptability, and the ability to work in a fast-paced, dynamic environment. The Assistant Manager must be willing to work non-traditional hours, including weekends, evenings, and holidays, in line with Urban Air's operating hours. This position offers the opportunity to be a brand ambassador and culture champion, playing a direct role in shaping the team environment and guest experience. Urban Air Adventure Parks values enthusiasm, leadership, and a positive attitude, making this an exciting opportunity for candidates passionate about hospitality and team development.

Job Requirements

Work days, nights, and/or weekends as required
Work in noisy, fast-paced environment with distracting conditions
Move about facility and stand for long periods of time
Read and write handwritten notes
Lift and carry up to 30 pounds
Must have regular and predictable attendance
Ability to pass a thorough background check

Job Qualifications

Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
1+ year supervisory or management experience required
Ability to pass a thorough background check
CPR/First Aid Certification is preferred
Brand Ambassador and Culture Champion
Demonstrated ability of developing team members in areas of responsibility
Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed to set an example for staff
Ability to enthusiastically interact with others
Adaptability, flexibility, general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Willing to learn and adapt to changes or challenges
Ability to establish working relationships with all employees, management, and vendors
Exercise good judgment in decision-making
Appreciation of diversity (thought, ethnic, gender, etc.)
Must be able and willing to work weekends, evenings and holidays

Job Duties

Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
Assist in hiring, retention of staff, coaching, discipline
ensure execution of staff training programs
Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
Ensure execution of all employee recognition and incentive programs as directed
Assist with inventory and controlling expenses
Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
Maintain a safe, clean and secure environment for all guests and staff
Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
Other duties as assigned