Assistant Manager

Tulsa, OK, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $60,000.00 - $65,000.00
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Work Schedule

Standard Hours
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance

Job Description

Meddys is a full-service restaurant brand specializing in fresh, healthy Mediterranean cuisine offered quickly and conveniently at affordable prices. Established in 2014 with its first location on East Harry Street in Wichita, KS, Meddys is committed to delivering a unique dining experience characterized by flavorful dishes, high-quality ingredients, and welcoming hospitality. The restaurant prides itself on using fresh, locally sourced ingredients to create every dish to order, tailoring meals to accommodate various dietary preferences and needs. The menu features signature items like hummus, shawarma, pita, complimentary sauces, and signature cocktails, all served in a relaxed, modern atmosphere to ensure a positive guest experience.

Since its inception, Meddys has rapidly expanded throughout the central Midwest, continually opening new locations to bring its flavorful Mediterranean-inspired cuisine to more communities. This growth trajectory highlights the company's dedication not only to quality food and service but also to creating opportunities for career development and advancement within the brand.

The role at Meddys is designed for individuals who thrive in collaborative environments and are committed to delivering exceptional customer service. The ideal team member is accountable, dependable, and proactive, contributing positively to the team’s shared goals and upholding Meddys' high standards for hospitality. This position offers a competitive salary range of $60,000 to $65,000, with no prior restaurant experience required, making it an excellent opportunity for individuals passionate about learning and growing in the hospitality industry.

Team members are responsible for maintaining food safety and quality standards, delivering attentive and efficient service to guests, and fostering a culture of excellence and accountability. The company emphasizes clear expectations and attainable rewards, providing a supportive work environment that values integrity, teamwork, and growth. Employees will be trained and supported to master their roles, with responsibilities spanning food handling, customer interaction, environment upkeep, and teamwork.

In this role, employees will be instrumental in promoting the Meddys brand values by adopting the company’s standards for service, cleanliness, and guest satisfaction. They will be expected to be active participants in day-to-day restaurant operations, from greeting and serving guests to managing shift tasks and ensuring safe and efficient workflows. The position also offers leadership opportunities such as supervising trainees, delegating tasks, and monitoring labor and cost efficiencies. Comprehensive training will be provided to help new team members excel and advance within the company as it continues its expansion across the Midwest.

Overall, this role at Meddys is suited for individuals who are eager to engage in a fast-paced, customer-focused hospitality setting and who aspire to contribute to a growing restaurant brand dedicated to quality, health-conscious dining, and exemplary service.

Job Requirements

  • Able to consistently work 50 hours a week
  • Must be available to work nights and weekends
  • Maintain reliable transportation and travel to every store location in the region if necessary
  • Must be of legal age to serve alcoholic beverages
  • Able to work on your feet for 10 hour shifts
  • Customer service experience
  • Maintain a clean and professional appearance

Job Qualifications

  • Able to consistently work 50 hours a week
  • Must be available to work nights and weekends
  • Maintain reliable transportation and travel to every store location in the region if necessary
  • Must be of legal age to serve alcoholic beverages
  • Able to work on your feet for 10 hour shifts
  • Customer service experience
  • Maintain a clean and professional appearance
  • Leadership and supervisory experience
  • Knowledge of Food Safety Laws
  • 2 years of customer service experience or more
  • Higher education, certifications, or degree
  • Aloha POS system experience

Job Duties

  • Handle food and beverage with the knowledge and care to prevent foodborne illnesses
  • Utilize in-house standards known to increase customer satisfaction and team efficiency
  • Deliver orders to guests and bus tables in a cyclical pattern
  • Provide drink refills and table service to prevent interruption of guest's meals
  • Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area
  • Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest
  • Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand
  • Fulfill complete orders for guests in a timely manner by prioritization and double checking
  • Perform exemplary customer service at the ordering counter, identifying guest needs
  • Echo "Welcome to Meddys" and give departing guests a farewell
  • Promote, exhibit, and deliver a culture of excellence, growth and candor
  • Make exceptions for guests even when it's difficult
  • Hold yourself and coworkers accountable with integrity and empathy
  • Perform cash and credit sales responsibly while limiting errors and ensuring accuracy
  • Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk
  • Keep managers informed of any need-to-know information
  • Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done
  • If bartending, serve in accordance with Alcoholic Beverage Control Guidelines
  • Introduce trainees to the team, provide a tour, ensure they have the necessary training materials, and act on any relevant new details the trainee may provide
  • Demonstrate and explain the proper methods of performing practical tasks, supervise trainees while they gain initial experience, provide feedback, and repeat until their proficiency ratings are acceptable
  • Delegate tasks to FOH employees to ensure everyone on shift has a task to focus on
  • Perform closing duties and properly secure the restaurant after operating hours
  • Monitor hourly labor percentages, acting on trends to minimize costs and maximize service
  • Read reviews, reaching out to guests to identify constraints and resolve service disparities
  • Prevent misreporting of clock in and out times, ensuring everyone is compensated fairly
  • Treat existing, potential, and past employees indiscriminately in relation to protected categories as outlined by EEOC and ADA laws and guidelines
  • Ensure the End of Day Deposit is submitted completely and accurately according to standing policies and procedures
  • Audit credit card bar tips and the corresponding receipts

Job Criteria

Experience

Mid Level (3-7 years)


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