Assistant Manager

Altoona, IA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Competitive wages

flexible scheduling

health benefits

Employee Discounts

Paid Time Off

Career development opportunities

Team-oriented environment

Job Description

Charley's is a recognized name in the fast-casual dining industry, well-known for its commitment to serving delicious, mouth-watering food that leaves customers satisfied and eager to return. As a vibrant and customer-focused restaurant, Charley's takes pride in creating a welcoming atmosphere where team members thrive in a busy, team-oriented environment. The company not only values culinary excellence but also emphasizes employee growth and satisfaction by offering competitive wages, flexible scheduling, and an array of beneficial perks. Working at Charley's means being part of a dynamic team dedicated to providing outstanding customer service while enjoying the thrill of fast-paced food service operations.

The position of Assistant Shift Manager at Charley's is an exciting leadership role crafted for individuals who enjoy being at the forefront of food service operations. This role is responsible for managing all daily restaurant activities and ensuring a seamless dining experience for guests. As an Assistant Shift Manager, you will train and develop food service personnel, promote teamwork, and motivate staff to consistently improve their performance. Your leadership will be crucial in delivering excellent customer experiences, maintaining operational efficiencies, and holding accountability for inventory management, safety protocols, and compliance with local, state, and federal regulations. This role demands a hands-on approach to overseeing the restaurant’s environment inside and around its perimeter, managing fund reconciliation and inventory audits, and ensuring all company policies and procedures are followed rigorously. With flexible shifts, including nights, weekends, and holidays, this role offers an opportunity to embrace a responsive and proactive leadership style in a lively restaurant setting. If you have 2-3 years of experience in food service management, strong interpersonal and communication skills, and the physical capability to excel in a demanding environment, this role at Charley’s provides a rewarding career path with both competitive pay and substantial personal growth opportunities.

Job Requirements

2 - 3 years of food service shift leader or assistant manager experience
ability to effectively perform in a fast-paced work environment
must be able to work a flexible shift including nights, weekends and holidays in order to provide management coverage when the Store Manager is not present
must have great customer service skills and have work references
strong leadership and interpersonal skills
ability to communicate effectively with all levels of the organization
ability to bend down stoop low and stand for at least 8 hours
ability to properly lift pull and/or push up to 30 lbs
MS Outlook Word and Excel skills

Job Qualifications

2 - 3 years of food service shift leader or assistant manager experience
ability to effectively perform in a fast-paced work environment
must have great customer service skills and have work references
strong leadership and interpersonal skills
ability to communicate effectively with all levels of the organization
MS Outlook, Word and Excel skills

Job Duties

Accountable for all daily operations of the food service operation
train and develop all food service personnel
provide the best customer experience to every customer
greet every guest with a smile and a sincere hello
demonstrate leadership and promote teamwork
motivate staff to continually improve performance
effectively address employee relations issues
ensure inventory levels are properly maintained in order to increase sales volume and control inventory
manage the cleaning and maintenance of food service equipment and related CPU/register equipment for efficient operation
operate all assigned equipment safely and efficiently
be directly responsible for all fund reconciliation and inventory audits
prepare or supervise preparation of all required paperwork
maintain safety and security of the restaurant and document any accidents or incidents that occur
ensure compliance with all local, state and federal laws within the scope of the food service operation
manage the maintenance of the environment inside and around the perimeter of the restaurant
ensure that all personnel know and follow all company policies and procedures