Job Overview
Benefits
Health Insurance
Paid Time Off
Employee Discounts
performance bonuses
Retirement Plan
Job Description
This job opening is for the position of Restaurant Manager at a leading restaurant establishment dedicated to providing exceptional customer experiences and high-quality food service. The restaurant is known for its commitment to excellent customer service, operational efficiency, and adherence to the highest standards of food safety and cleanliness. It seeks to employ a proactive and organized Restaurant Manager who can lead a team effectively, ensuring both customer satisfaction and business profitability. The restaurant thrives in a fast-paced environment, fostering a culture of teamwork, professionalism, and continuous improvement to maintain its competitive edge and uphold its brand reputation.
In this role, the Restaurant Manager will have the crucial responsibility of supervising restaurant colleagues and ensuring all job responsibilities are performed effectively to achieve optimal customer satisfaction and operational profitability during each shift. The manager will oversee the entire service process to ensure customers receive the correct and complete orders within designated service time goals, following established customer service standards and procedures, including handling special situations through the Remedy Process when necessary. The Restaurant Manager will also be directly involved in maintaining the quality and consistency of food products served, ensuring that every aspect of the offering meets the restaurant's high standards.
Furthermore, the Restaurant Manager is expected to maintain a professional image, strictly follow policies, procedures, and standards for conduct, and ensure the restaurant environment is clean and well-organized. This includes adhering to local health department requirements and managing work stations to maintain the overall restaurant image as directed by senior management. In addition to customer service and operational oversight, the role demands strong financial and administrative skills, including performing cash management responsibilities and ensuring that all safety and security procedures are followed by colleagues. The manager will be expected to provide clear direction and deliver constructive feedback to team members, offering coaching and counseling as necessary to ensure job duties are properly performed.
Cost control is another vital aspect of the position. The Restaurant Manager will manage food and paper controls, labor costs, and utility expenses, monitoring shift activities to guarantee compliance with the restaurant's financial goals. The manager is also responsible for executing all procedures associated with opening and closing the restaurant, managing any unexpected occurrences responsibly, and notifying the appropriate parties promptly. This multifaceted role requires strong leadership, excellent communication skills, and a thorough understanding of restaurant operations to foster a seamless and inviting customer experience that drives business success.
In this role, the Restaurant Manager will have the crucial responsibility of supervising restaurant colleagues and ensuring all job responsibilities are performed effectively to achieve optimal customer satisfaction and operational profitability during each shift. The manager will oversee the entire service process to ensure customers receive the correct and complete orders within designated service time goals, following established customer service standards and procedures, including handling special situations through the Remedy Process when necessary. The Restaurant Manager will also be directly involved in maintaining the quality and consistency of food products served, ensuring that every aspect of the offering meets the restaurant's high standards.
Furthermore, the Restaurant Manager is expected to maintain a professional image, strictly follow policies, procedures, and standards for conduct, and ensure the restaurant environment is clean and well-organized. This includes adhering to local health department requirements and managing work stations to maintain the overall restaurant image as directed by senior management. In addition to customer service and operational oversight, the role demands strong financial and administrative skills, including performing cash management responsibilities and ensuring that all safety and security procedures are followed by colleagues. The manager will be expected to provide clear direction and deliver constructive feedback to team members, offering coaching and counseling as necessary to ensure job duties are properly performed.
Cost control is another vital aspect of the position. The Restaurant Manager will manage food and paper controls, labor costs, and utility expenses, monitoring shift activities to guarantee compliance with the restaurant's financial goals. The manager is also responsible for executing all procedures associated with opening and closing the restaurant, managing any unexpected occurrences responsibly, and notifying the appropriate parties promptly. This multifaceted role requires strong leadership, excellent communication skills, and a thorough understanding of restaurant operations to foster a seamless and inviting customer experience that drives business success.
Job Requirements
- High school diploma or equivalent
- Previous experience in restaurant management or supervisory capacity
- Strong interpersonal and communication skills
- Ability to work in a fast-paced environment
- Knowledge of local health and safety regulations
- Basic math skills for cash and cost management
- Availability to work flexible hours including evenings and weekends
Job Qualifications
- Experience in restaurant management or supervisory role
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Knowledge of food safety and quality standards
- Ability to manage cash handling and control procedures
- Basic understanding of cost control measures
- Ability to coach and motivate team members
- Familiarity with opening and closing procedures
Job Duties
- Work productively and supervise restaurant colleagues to ensure they perform their job responsibilities so the restaurant achieves customer satisfaction and profitability during their shift
- Serve customers correct, complete orders within service time goals according to customer service standards, priority guidelines, telephone and front counter procedures, and remedy process if necessary
- Prepare and ensure consistent, high quality products are served to customers
- Display the proper image and follow policies, procedures and standards for conduct
- Clean and organize work stations and ensure standards for restaurant image are maintained as directed by management and local health department
- Perform cash management responsibilities and ensure compliance by colleagues to all safety and security procedures
- Provide direction and feedback to colleagues and follow up by coaching or counseling to ensure job duties are performed
- Perform tasks associated with food and paper controls, labor and utility cost controls and monitor shift activities to ensure compliance
- Follow procedures associated with opening and closing the restaurant, appropriately handle unexpected occurrences, and notify appropriate parties in a timely fashion
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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