Assistant Manager

Lynn Lee Inc. / FalCo. LLC is a distinguished franchisee operating forty-one Dairy Queen restaurants, with plans for growth, committed to preserving and enhancing the legacy of Dairy Queen, a globally revered brand since 1940. Dairy Queen has captivated fans worldwide through exceptional food quality, service, and memorable restaurant atmospheres. Lynn Lee Inc. / FalCo. LLC recognizes that the success of its business is deeply rooted in its team members' dedication and performance. This company fosters a performance-driven environment where employees are valued as vital contributors to the brand's ongoing success. They emphasize creating an enriching workplace filled with challenging, stimulating, and rewarding opportunities that promote personal and professional growth.

The Assistant Manager position is integral to the leadership team, assisting in various aspects of restaurant operations including financial oversight, product quality, inventory management, personnel development, sales enhancement, and marketing efforts. This role focuses on upholding high operational standards to create an optimal environment for employees and customers alike. The Assistant Manager oversees the entire restaurant operation during their shifts, ensuring that fan expectations in quality, service, and atmosphere are consistently met or exceeded. They are responsible for completing key operational tasks such as inventory control, product ordering, and cash management with accuracy. Training is a crucial component of the role, where the Assistant Manager ensures that shift leads and crew members are proficient in all Dairy Queen PRIDE systems, product knowledge, and safety protocols. Embedding these routines into daily operations is essential for smooth and effective shift management.

Business planning duties include supporting the execution of the restaurant's strategic goals by working closely with directors, owners, and business consultants. The Assistant Manager monitors profit and loss dynamics, optimizes labor according to anticipated demand, manages inventory responsibly, and adheres to cash control and security standards. Their contributions extend to improving average meal checks and increasing customer visit frequency through strategic initiatives. Exceptional fan service is at the heart of this role, requiring high standards for customer interaction and prompt resolution of complaints to ensure loyal, returning patrons. Additionally, the Assistant Manager fosters team member leadership by assisting with hiring, coaching, and developing staff to build a skilled and motivated workforce. They enforce compliance with health, safety, and sanitation standards, including being ServSafe certified, and maintain a secure and healthy restaurant environment. The role also involves participating in local store marketing activities and exploring innovative methods to attract new fans and boost sales.

Working conditions demand the ability to perform efficiently in a high-volume, fast-paced environment involving physical activity such as standing for long periods, working in varying temperatures, and handling up to 50 pounds of weight. Experience in high-volume restaurants and an aptitude for leadership in quick service settings are essential for success in this role. The position encourages candidates who are highly organized, customer-focused, adaptable, and committed to maintaining a fun, friendly, and productive workplace culture. This Assistant Manager role provides a valuable opportunity to contribute to a thriving brand with a supportive team, offering a rewarding career path within the dynamic food service industry.