Assistant Manager

Springfield, MA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.50 - $24.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Career Development

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its commitment to quality food, exceptional customer service, and innovation in the quick-service industry. Founded in 1969, Wendy's has grown to become one of the leading names in the restaurant business, offering a variety of menu items including fresh never frozen beef, signature salads, and a range of beverages and sides. With thousands of locations worldwide, Wendy's continues to maintain its brand reputation by adhering to high standards of cleanliness, service, and food quality, making it a sought-after employer for individuals passionate about the hospitality and food service industry.

The role of Restaurant Assistant Manager (AM) at Wendy's is a critical leadership position that supports the daily operations of the restaurant while driving a culture focused on "Delight Every Customer" and enhancing sales performance. This role involves providing comprehensive training and support to store management, team trainers, and crew employees to ensure excellent customer service and adherence to food safety procedures. The Assistant Manager plays a pivotal role in executing the restaurant's operational standards through effective coaching, huddles, and communication, reinforcing Wendy’s commitment to quality, service, and cleanliness.

Assistant Managers are responsible for supporting continual improvements in quality, service, and cleanliness across all shifts, ensuring that food safety and health regulations are rigorously followed. They work closely with the General Manager and other restaurant management to create effective labor schedules, manage operational metrics such as sales and earnings, and optimize overall restaurant performance. This role also requires the ability to analyze customer feedback and operational data to implement corrective actions and enhance guest experiences.

The position demands a hands-on approach to managing the restaurant's functional areas, including monitoring food product quality, supervising crew members and subordinate managers, and driving sales initiatives through customer service and marketing programs. Assistant Managers are also responsible for maintaining compliance with company policies and procedures and supporting a safe, efficient, and professional work environment.

Working at Wendy's as an Assistant Manager offers the opportunity to develop leadership skills in a fast-paced, dynamic industry. The role involves multifaceted responsibilities, such as communication with the team through regular team huddles, coaching managers and crew on service excellence, and ensuring that customer satisfaction metrics are consistently met or exceeded. Additionally, the AM may be involved in cultural onboarding, employee development, and applying industry best practices to enhance restaurant operations.

This is a full-time role requiring flexibility to work various shifts totaling approximately 50 hours per week, including weekends and holidays. Candidates should have reliable transportation due to potential travel between multiple restaurant locations or area offices. The Assistant Manager must be capable of standing for prolonged periods and handling physical demands such as lifting up to 50 pounds. This position is ideal for individuals with a strong customer service orientation, leadership ability, and a passion for food service operations, aiming to grow their career within the Wendy's brand.

Job Requirements

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail, customer service focused, or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly become knowledgeable about and train others in Wendy's systems and employee development programs
Ability to multi-task in a fast-paced environment
Ability to maintain composure and give sound advice and direction
Ability to work in a team environment
Ability to demonstrate a strong customer orientation focus
Ability to demonstrate accuracy and attention to detail
Ability to demonstrate professionalism, composure, and discretion in resolving customer concerns
Ability to work a flexible 50 working hours work week
Ability to be available to report to work promptly and regularly, and to work all day parts and days of the week
Must have reliable transportation and ability to drive long distances as needed
Other duties as assigned

Job Qualifications

High school diploma or GED preferred
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail, or customer service experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to train others in Wendy's systems and employee development programs
Ability to multitask in a fast-paced environment
Ability to maintain composure and provide sound advice
Ability to work in a team environment
Strong customer orientation
Accuracy and attention to detail
Professionalism, composure, and discretion in resolving customer concerns
Ability to work a flexible 50-hour workweek
Reliable transportation and ability to travel as needed
Other duties as assigned

Job Duties

Train, monitor and reinforce food safety procedures to store management, team trainers and crew employees
Ensure all food safety procedures are executed according to company policies and health/sanitation regulations
Coach and retrain managers as required and take corrective actions as appropriate
Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles and manager meetings
Supervise crew members and team trainers to maximize retention
Create a service culture designed to delight every customer
Lead, model and coach exemplary customer service behaviors
Train employees to exceed customer expectations through friendliness, courtesy, product quality, cleanliness and service standards
Lead and drive selling culture through customer service, sales incentives and initiatives
Analyze results, coach consistent selling behaviors and create action plans to support sales growth
Maximize store sales goals including participation in marketing programs
Evaluate store performance and develop plans to resolve unfavorable trends
Manage assigned store requirements for new product rollouts and procedures
Ensure protection of Wendy's brand and assets through store compliance
Create and execute effective labor scheduling
Monitor labor variances and adjust accordingly
Maintain proper crew coverage to attain customer service standards
Partner with other managers to set daily operations plan
Teach and develop managers in DOP execution
Analyze and problem solve customer feedback to coach team on improvement opportunities
Drive and execute marketing calendar including local restaurant marketing
Ensure consistent huddles with focus on exceeding customer expectations
Supervise, train, mentor, develop and communicate with crew and management teams
Support cultural onboarding and ongoing communications
Reinforce policies and procedures to ensure a safe, efficient and professional environment
Monitor food product quality and customer experience
Use customer experience playbook to diagnose and resolve service issues
Approve and recommend actions related to customer complaints and scheduling
Make decisions to improve service quality and operational efficiency