Assistant Manager

Hawthorne, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

Supportive team environment

Job Description

Prell Restaurant Group is a dynamic franchise organization dedicated to delivering exceptional dining experiences through its network of restaurants. With a firm commitment to quality, customer satisfaction, and operational excellence, the group prides itself on fostering a culture that encourages growth, teamwork, and innovation across all levels of its organization. As a franchise partner of well-known brands, including Dunkin', Prell Restaurant Group embraces strong brand standards and customer-centric values, ensuring that every visit to their establishments results in a memorable experience for guests. The company emphasizes employee development and leadership, investing in training programs and progressive career opportunities within the restaurant and hospitality industry.

The role of Assistant Restaurant Manager at Prell Restaurant Group involves a multifaceted position critical to supporting the overall success and smooth operation of affiliated restaurants. Reporting directly to the Restaurant Manager, the Assistant Restaurant Manager acts as a frontline leader, driving floor operations, reinforcing brand standards, and contributing to the team’s development and guest satisfaction. This position requires both hands-on operational involvement and strategic leadership to maintain the high standards expected at each location. The Assistant Restaurant Manager supports shift leaders and team members while stepping up to fulfill all responsibilities in the absence of the Restaurant Manager.

Key responsibilities include managing day-to-day restaurant workflow, leading team communications, and spearheading brand training programs that certify and equip staff members to uphold company protocols. This essential leadership role ensures consistent execution of recipes, safety requirements, and customer service excellence, embedding a guest-focused culture throughout the dining environment. The Assistant Restaurant Manager actively participates in reviewing guest feedback, implementing practical improvements, and executing marketing initiatives such as new product rollouts and in-store promotions.

Operational oversight extends to maintaining safe, clean, and compliant environments by enforcing food safety and sanitation standards. The role also encompasses managing inventory, controlling costs to maximize profitability, and assisting with labor scheduling to meet fluctuating guest demands efficiently. Administrative duties include cash management adherence, vendor coordination, conducting restaurant self-assessments, and supporting budget compliance.

From a team leadership perspective, the Assistant Restaurant Manager contributes to recruitment, onboarding, and ongoing development of restaurant staff, working closely with shift leads to appraise performance and encourage a positive workplace atmosphere. The position demands strong communication skills, analytical abilities, and a readiness to embrace change while motivating others to achieve common goals related to sales, guest satisfaction, and operational excellence.

Overall, this position provides an excellent opportunity for individuals eager to build a career in restaurant management by gaining comprehensive experience in leadership, guest relations, and business operations within a reputable and supportive franchise organization.

Job Requirements

Basic computer skills
Fluent in spoken and written English
Basic math and financial management
Previous leadership experience in retail restaurant or hospitality
Ability to train and develop a team
Guest focused attitude
Willingness to learn and embrace change
Good communication skills
Ability to work in a fast paced team environment
Physical ability to stand for extended periods and perform repetitive motions
Capable of lifting packages and working in small spaces

Job Qualifications

Basic computer skills
Fluent in spoken and written English
Basic math and financial management
Previous leadership experience in retail restaurant or hospitality
Good analytical skills and business acumen
Ability to train and develop a team
Strong guest service orientation
Excellent time management
Effective problem-solving skills
Motivational leadership capabilities

Job Duties

Perform all responsibilities of restaurant team members
Lead team meetings along with Restaurant Manager
Oversee brand training programs schedule train validate certify team and shift lead staff
Ensure brand standards recipes and systems are executed
Create and maintain a guest focused culture in the restaurant
Review guest feedback results and implement action plans to drive improvement
Communicate restaurant priorities goals and results to restaurant team members
Execute new product rollouts including training marketing and sampling
Set up point of purchase in-store displays per brand standards
Maintain a safe secure and healthy environment by enforcing safety food safety and sanitation requirements
Control costs to maximize profitability
Complete periodic inventory as determined by franchisee
Support restaurant manager in weekly labor scheduling
Assign staff and deployment
Assist with supplier and vendor orders
Conduct self-assessments and develop corresponding action plans
Ensure compliance with restaurant budget
Manage cash over/short and enforce cash management policies
Engage with Dunkin’ Brands Field Operations team as appropriate
Recruit hire onboard and develop restaurant team members
Assist in performance appraisal process
Coach team members to drive sales improve profitability and guest satisfaction