Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
Career development opportunities
flexible schedule
Retirement Plan
Job Description
KFC, also known as Kentucky Fried Chicken, is a globally recognized fast-food restaurant chain specializing in fried chicken and other complementary side dishes. Founded in 1952, KFC has grown into one of the world’s largest and most beloved quick-service restaurant brands. With thousands of locations worldwide, KFC is committed to providing a welcoming environment where customers can enjoy high-quality food with speedy service. The restaurant's hallmark is its secret blend of 11 herbs and spices, offering a distinctive flavor profile that has earned it a dedicated customer base. KFC also places a strong emphasis on innovation, continually updating its menu and improving customer experience through modern technology and operational excellence.
This particular opportunity is for an Assistant Manager position located at KFC 6320 W. Sugar Creek Rd., Charlotte, NC 28269. As an Assistant Manager, you will play a pivotal role in supporting the restaurant’s daily operations. This position focuses on ensuring that all restaurant standards are met, encompassing customer satisfaction, cash control, security procedures, inventory management, labor management, financial reporting, and ultimately driving sales growth. The Assistant Manager leads by example in developing a strong, cohesive team known for delivering great food and a friendly experience to every guest.
The role demands strong leadership and communication skills alongside a positive attitude and a history of effective people development. As Assistant Manager, you will be responsible for overseeing shift activities, guaranteeing that shift managers and team members are completing their tasks efficiently. Scheduling and deployment strategies to optimize workforce effectiveness will also be under your purview. Superior customer service management is critical; the Assistant Manager ensures every customer enjoys a positive dining experience and handles escalated customer concerns with professionalism.
Employee management is a core responsibility, encompassing supervising and training new hires, developing staff, maintaining consistent service quality, and addressing any performance issues promptly. In addition, the Assistant Manager must maintain a safe environment for both customers and staff, enforcing rigorous food safety protocols to uphold restaurant cleanliness and safety standards.
Inventory and financial responsibility form significant components of this role. You will monitor inventory carefully to prevent shortages or excess waste and ensure compliance with company policies. Financial accountability means optimizing profitability through cost control measures and detailed financial reporting. The position requires the ability to multitask effectively while maintaining focus on quality and operational excellence.
KFC is dedicated to inclusivity and equal opportunity in its hiring practices and strives to create workplaces where diversity is celebrated and everyone has the chance to succeed. The Assistant Manager role offers a dynamic work environment with the chance to grow professionally within a renowned global brand. If you possess leadership capabilities, a customer-centric mindset, and the drive to be part of a leading fast-food team, this position offers a rewarding career path with considerable growth potential.
This particular opportunity is for an Assistant Manager position located at KFC 6320 W. Sugar Creek Rd., Charlotte, NC 28269. As an Assistant Manager, you will play a pivotal role in supporting the restaurant’s daily operations. This position focuses on ensuring that all restaurant standards are met, encompassing customer satisfaction, cash control, security procedures, inventory management, labor management, financial reporting, and ultimately driving sales growth. The Assistant Manager leads by example in developing a strong, cohesive team known for delivering great food and a friendly experience to every guest.
The role demands strong leadership and communication skills alongside a positive attitude and a history of effective people development. As Assistant Manager, you will be responsible for overseeing shift activities, guaranteeing that shift managers and team members are completing their tasks efficiently. Scheduling and deployment strategies to optimize workforce effectiveness will also be under your purview. Superior customer service management is critical; the Assistant Manager ensures every customer enjoys a positive dining experience and handles escalated customer concerns with professionalism.
Employee management is a core responsibility, encompassing supervising and training new hires, developing staff, maintaining consistent service quality, and addressing any performance issues promptly. In addition, the Assistant Manager must maintain a safe environment for both customers and staff, enforcing rigorous food safety protocols to uphold restaurant cleanliness and safety standards.
Inventory and financial responsibility form significant components of this role. You will monitor inventory carefully to prevent shortages or excess waste and ensure compliance with company policies. Financial accountability means optimizing profitability through cost control measures and detailed financial reporting. The position requires the ability to multitask effectively while maintaining focus on quality and operational excellence.
KFC is dedicated to inclusivity and equal opportunity in its hiring practices and strives to create workplaces where diversity is celebrated and everyone has the chance to succeed. The Assistant Manager role offers a dynamic work environment with the chance to grow professionally within a renowned global brand. If you possess leadership capabilities, a customer-centric mindset, and the drive to be part of a leading fast-food team, this position offers a rewarding career path with considerable growth potential.
Job Requirements
- High school diploma or GED
- 2-4 years supervisory experience in fast food, quick service restaurant, food service or retail environment including profit and loss responsibility
- Basic personal computer literacy
- Must pass background check and drug test
- Must have reliable transportation
- Able to tolerate standing, walking, lifting up to 50 lbs
Job Qualifications
- High school diploma or GED
- 2-4 years supervisory experience in fast food, quick service restaurant, food service or retail
- Experience with profit and loss responsibility
- Basic personal computer literacy
- Strong leadership skills
- Effective communication skills
- Experience in employee development and training
Job Duties
- Manage shifts by ensuring that shift managers and team members complete their tasks
- Schedule shifts and deploy team members efficiently
- Ensure customers have a positive dining experience and provide support in escalated situations
- Supervise employees, develop staff, and train new hires
- Ensure employee service quality and address performance issues
- Maintain food safety standards and create a safe environment for employees and customers
- Manage inventory and monitor compliance with company policies
- Optimize profits and control costs through financial accountability
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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