Assistant Manager

Gilbert, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

competitive pay

bonus eligible

Paid Time Off

free meal

medical benefits

career advancement

Scholarship Opportunities

Job Description

KFC Corporation is a renowned global restaurant chain with a rich history of serving quality fried chicken and other delicious menu items to millions of customers worldwide. As one of the most recognizable brands in the quick-service restaurant industry, KFC prides itself on its commitment to exceptional customer service, innovative menu offerings, and a culture that fosters growth and development for its employees. With locations spanning numerous countries, the company continually invests in its people and operational excellence to maintain its leadership position in the market. This role is within a vibrant KFC location situated at 2453 S Gilbert Road, Gilbert, AZ, where the company continues its mission to provide a welcoming environment for guests and a positive workplace for team members. The assistant manager position falls under the career area of Assistant Manager roles and aims to support the Restaurant General Manager in delivering operational success and consistent brand standards.

As an Assistant Manager at this KFC restaurant, you play a central role in ensuring the daily operations run smoothly while upholding the integrity of KFC’s brand and customer service principles. This role requires strong leadership abilities, as you will be responsible for motivating, training, and coaching team members to deliver exceptional dining experiences to guests. You will step up to manage daily restaurant operations whenever the Restaurant General Manager is unavailable, making critical decisions that impact both team performance and customer satisfaction. This position offers a balanced and rewarding workweek of 50 hours, including 40 hours at regular pay and an additional 10 hours compensated at time and a half. Your responsibilities will include overseeing food safety standards, handling profit and loss management activities such as cash control and inventory maintenance, and fostering a positive work culture that embraces equity, inclusion, and belonging.

Successful candidates will bring at least two years of restaurant or retail management experience, demonstrating their capability in team leadership, financial oversight, and operational execution. The role provides excellent career advancement opportunities, including professional development and scholarship programs like the KFC Foundation free college tuition through Western Governors University. Benefits are comprehensive, starting from day one and covering medical care, paid time off, bonus eligibility, and more. This position embodies KFC’s commitment to creating a fun yet hardworking environment where employees can thrive and grow. If you are passionate about leadership, delivering customer satisfaction, and contributing to a dynamic team in the fast-paced restaurant industry, this Assistant Manager role could be your next career move.

Job Requirements

2+ years of restaurant or retail management experience
assist with profit and loss management by following cash control, security procedures, maintaining inventory, managing labor and reviewing financial reports
ensure all employees receive proper training and resources
champion KFC's culture and values promoting equity, inclusion and belonging in the restaurant
lead efforts in individual and team recognition, collaboration and motivation
identify and recruit exceptional talent supporting the Restaurant General Manager in the hiring process
possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees
adhere to corporate policies, procedures and occupational health and food safety standards

Job Qualifications

2+ years of restaurant or retail management experience
experience assisting with profit and loss management including cash control, inventory maintenance, labor management, and reviewing financial reports
ability to ensure all employees receive proper training and resources
demonstrated commitment to championing KFC's culture and values promoting equity, inclusion, and belonging
ability to lead efforts in individual and team recognition, collaboration, and motivation
experience identifying and recruiting exceptional talent in support of the hiring process
strong communication skills for conducting performance appraisals, taking disciplinary action, and motivating and training employees
knowledge of corporate policies, procedures, and occupational health and food safety standards

Job Duties

ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
oversee team members' adherence to shift responsibilities and maintain high food safety standards
take charge of restaurant operations in the Restaurant General Manager's absence
collaborate with the Restaurant General Manager in assessing team performance and providing ongoing constructive and positive feedback
address employee relations issues as they arise and determine immediate resolutions or escalate to the Restaurant General Manager when necessary
assist in sourcing, recruiting, interviewing, and hiring team members while driving a culture of equity, inclusion, and belonging
assist with profit and loss management including cash control, security procedures, inventory maintenance, and labor management
review financial reports and take appropriate actions to optimize performance
support the Restaurant General Manager in facility maintenance and ensure health and safety standards are consistently followed