Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
KFC Corporation, a globally recognized leader in the quick-service restaurant industry, operates numerous franchise and corporate locations worldwide. Known for its iconic fried chicken and commitment to quality food and exceptional customer service, KFC prides itself on maintaining high operational standards and a strong culture of teamwork and leadership. The company fosters an inclusive work environment and values diversity among its employees. Located at 1319 Murfreesboro Road, Franklin, TN, this restaurant is part of the wider KFC brand and embodies its vision and mission, seeking to provide the best dining experience to customers while upholding safety, quality, and operational excellence. This particular opportunity is for an Assistant Manager role within the Operations Department, reporting directly to the Restaurant General Manager. This is a non-exempt position prepared as of April 28th, 2025, which offers a chance to grow within a well-established restaurant brand renowned for its commitment to both customer satisfaction and employee development.
The Assistant Manager position at KFC serves a crucial function by supporting the General Manager in all facets of restaurant operations, focusing particularly on kitchen and food production management. This role goes beyond routine managerial responsibilities; it involves ensuring that all production targets and operational processes are met in alignment with KFC’s Brand Vision and Mission, while exemplifying the company’s guiding values. The incumbent is responsible for overseeing food preparation, maintaining rigorous food safety standards, ensuring the upkeep of facilities, and managing financial accountability through careful monitoring of costs and profitability.
This role is integral to driving key performance outcomes across four critical areas: People, Customer, Sales, and Profit. Under People management, the Assistant Manager helps cultivate a high-performing team by delivering effective training, coaching, and recognition programs aimed at Nurturing A+ talent. Through consistent execution of performance management processes and legal compliance in workplace relations, this role assures a positive work environment and operational integrity.
Customer service excellence is emphasized by this position, which includes developing efficient staff schedules to cover all operational periods, exemplifying outstanding customer service behaviors, resolving customer concerns proficiently, and ensuring food quality standards are consistently met during every shift. Sales responsibilities include implementing promotional strategies aligned with marketing initiatives, analyzing customer feedback and sales data to identify growth opportunities, and enhancing the overall customer offering.
Profit optimization involves collaboration with the General Manager to analyze inventory and operational costs continuously, enforce compliance with regulatory standards, and apply financial strategies that enhance cost efficiency and margin growth. The Assistant Manager’s leadership contributes directly to the restaurant’s success by combining operational expertise with strong interpersonal skills, adaptability, and problem-solving capabilities.
Overall, this role offers a unique opportunity for individuals with a passion for restaurant management, leadership, and customer service to join a renowned brand focused on delivering exceptional dining experiences while fostering employee growth and maintaining operational excellence. The role requires a flexible schedule that may include days, nights, weekends, and holidays, with occasional travel to other locations for training or support. By joining KFC, candidates become part of a dynamic team dedicated to quality food, outstanding service, and continuous improvement in a vibrant, fast-paced environment.
The Assistant Manager position at KFC serves a crucial function by supporting the General Manager in all facets of restaurant operations, focusing particularly on kitchen and food production management. This role goes beyond routine managerial responsibilities; it involves ensuring that all production targets and operational processes are met in alignment with KFC’s Brand Vision and Mission, while exemplifying the company’s guiding values. The incumbent is responsible for overseeing food preparation, maintaining rigorous food safety standards, ensuring the upkeep of facilities, and managing financial accountability through careful monitoring of costs and profitability.
This role is integral to driving key performance outcomes across four critical areas: People, Customer, Sales, and Profit. Under People management, the Assistant Manager helps cultivate a high-performing team by delivering effective training, coaching, and recognition programs aimed at Nurturing A+ talent. Through consistent execution of performance management processes and legal compliance in workplace relations, this role assures a positive work environment and operational integrity.
Customer service excellence is emphasized by this position, which includes developing efficient staff schedules to cover all operational periods, exemplifying outstanding customer service behaviors, resolving customer concerns proficiently, and ensuring food quality standards are consistently met during every shift. Sales responsibilities include implementing promotional strategies aligned with marketing initiatives, analyzing customer feedback and sales data to identify growth opportunities, and enhancing the overall customer offering.
Profit optimization involves collaboration with the General Manager to analyze inventory and operational costs continuously, enforce compliance with regulatory standards, and apply financial strategies that enhance cost efficiency and margin growth. The Assistant Manager’s leadership contributes directly to the restaurant’s success by combining operational expertise with strong interpersonal skills, adaptability, and problem-solving capabilities.
Overall, this role offers a unique opportunity for individuals with a passion for restaurant management, leadership, and customer service to join a renowned brand focused on delivering exceptional dining experiences while fostering employee growth and maintaining operational excellence. The role requires a flexible schedule that may include days, nights, weekends, and holidays, with occasional travel to other locations for training or support. By joining KFC, candidates become part of a dynamic team dedicated to quality food, outstanding service, and continuous improvement in a vibrant, fast-paced environment.
Job Requirements
- College degree or equivalent relevant work experience
- ServSafe certification is required
- Proficiency in Microsoft Office Suite is required
- Minimum of three years' experience in restaurant operations or a related field, or an equivalent combination of education and experience demonstrating capability
- Must be able to work a flexible schedule, including days, nights, weekends, and holidays as needed
- Willingness to travel to other locations for meetings, training, or support as required by business needs
Job Qualifications
- College degree or equivalent relevant work experience
- ServSafe certification
- Proficiency in Microsoft Office Suite
- Minimum of three years' experience in restaurant operations or a related field, or an equivalent combination of education and experience
- Proficient knowledge of Microsoft Office software applications and restaurant management systems
- Ability to work a flexible schedule, including days, nights, weekends, and holidays as needed
- Willingness to travel to other locations for meetings, training, or support as required
Job Duties
- Exemplify Tasty Chick'n's guiding values while assisting the Restaurant General Manager in developing high-performing employees through effective training, coaching, and recognition of A+ talent utilizing Tasty Chick'n's tools and processes
- Execute the Performance Management process consistently to ensure employees are set up for success and held accountable for their performance
- Collaborate with the Restaurant General Manager to resolve employee relations issues and ensure legal compliance within the restaurant
- Conduct regular training sessions to enhance team skills in food preparation, safety standards, and customer service
- Develop and manage a schedule that ensures all operational periods (opening, lunch, dinner, overnight, weekends) are adequately staffed and prepared
- Foster a customer-focused culture by modeling exemplary behavior in addressing customer concerns and resolving serious issues effectively
- Coach and support the food production team, driving excellence in operational procedures through the use of the OSM and Company systems
- Assist the Restaurant General Manager in monitoring key performance metrics and managing inventory levels to ensure optimal product availability and quality
- Ensure that food safety standards are met during shifts through direct observation and adherence to established protocols
- Partner with the Restaurant General Manager to implement restaurant projections and marketing initiatives, ensuring they are effectively executed and aligned with business goals
- Analyze customer feedback and sales data to identify opportunities for improving service and product offerings
- Collaborate with the Restaurant General Manager to analyze inventory and controllables on an ongoing basis, taking corrective actions as needed to achieve margin and cost of goods targets
- Assist in ensuring compliance with Federal, State, and Local regulations, implementing policies and procedures to mitigate risks and maintain operational integrity
- Review financial reports and metrics to identify trends and implement strategies for cost reduction and efficiency improvement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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