Assistant Manager

KFC Corporation is a renowned global leader in the fast-food restaurant industry, famous for its signature fried chicken and commitment to quality customer service. With a rich heritage that dates back decades, KFC has established itself as a trusted and beloved brand worldwide. The company operates through both corporate-owned and franchised locations, providing employment opportunities across a wide range of career areas. At its core, KFC prides itself on fostering an inclusive and supportive work environment, where team members are valued and encouraged to grow professionally and personally. Notably, KFC Corporation is an Equal Opportunity Employer dedicated to diversity and inclusion, ensuring fair hiring practices without discrimination based on race, gender, age, or other protected statuses. Opportunities are available at corporate and franchise locations, each offering unique paths for career advancement.

This job posting is for an Assistant Manager position at a KFC franchised restaurant located at 2301 Wards Road, Lynchburg, VA. This role falls within the Operations department, reporting directly to the Restaurant General Manager, and is classified as a non-exempt position under the Fair Labor Standards Act (FLSA). The Assistant Manager, often referred to as the Kitchen Manager within this context, plays a vital role in supporting the General Manager by overseeing daily restaurant operations. The focus is on managing production targets, ensuring compliance with food safety standards, maintaining facilities, and achieving financial accountability. This role is crucial in aligning with KFC’s brand vision, mission, and guiding values, promoting a high standard of food quality, customer service, and operational excellence.

The Assistant Manager’s responsibilities span several key areas: people management, customer service, sales support, and profit optimization. In the people management aspect, the Assistant Manager exemplifies KFC’s guiding values by training, coaching, and recognizing top talent to foster a motivated and high-performing team. They help implement the performance management system, addressing employee relations and ensuring compliance with legal and organizational standards. From a customer perspective, the role demands a strong focus on delivering exceptional service, managing staffing schedules, and ensuring food safety protocols are meticulously followed.

Sales-wise, the Assistant Manager partners with the General Manager to execute marketing initiatives and analyze customer feedback to improve offerings continually. On the profit side, they are involved in inventory control, monitoring operational costs, ensuring regulatory compliance, and deploying strategies to enhance efficiency and reduce expenses. The position requires a proactive individual comfortable with adapting to varying schedules, including evenings, weekends, and holidays, and willing to travel to other locations for additional training or support.

Candidates for the Assistant Manager role at KFC must possess a college degree or equivalent relevant work experience along with ServSafe Certification. They should have at least three years of experience in restaurant operations or a related field and demonstrate proficiency in the Microsoft Office Suite and restaurant management systems. Essential skills include leadership, communication, problem-solving, adaptability, and a strong customer orientation. The job entails physical demands such as standing for extended periods, lifting, repetitive motions, and working in a fast-paced environment with various occupational hazards typical of a restaurant setting.

This opportunity offers an exciting pathway to develop managerial skills within a globally recognized brand committed to quality and customer satisfaction. Candidates will join a team dedicated to excellence, where their contributions significantly impact the restaurant's success and the overall customer experience. KFC’s commitment to employee development and inclusive workplace culture underscores the meaningful career prospects associated with this position.