Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
bonus eligible
vacation
Paid Time Off
free meal
medical benefits
career advancement
Scholarship Opportunities
Job Description
KFC Corporation is a globally recognized leader in the quick-service restaurant industry specializing in flavorful fried chicken and other complementary menu items. Established as one of the most popular fast-food chains worldwide, KFC is renowned for its commitment to quality, consistency, and delivering an exceptional dining experience to millions of customers every day. Located at 4338 W Glendale Ave, Glendale, AZ, this particular restaurant is part of KFC's extensive network of corporate and franchised locations, renowned for a vibrant work culture that encourages growth, equity, inclusion, and belonging among its employees.
As an Assistant Manager at this KFC location, you will play a crucial role in shaping the restaurant's success and customer satisfaction by supporting the Restaurant General Manager. This full-time position offers a rewarding balance with a 50-hour workweek, including 40 hours paid at a regular rate and 10 hours at time-and-a-half. The role is uniquely designed for dynamic individuals who thrive in fast-paced environments, enjoy leading by example, and are passionate about nurturing team performance and upholding brand standards.
In this leadership position, you will be directly responsible for daily restaurant operations in the manager's absence, which includes making key decisions that affect the team and customers alike. Your leadership extends beyond operational management to developing and recognizing your team, ensuring high food safety standards, supporting recruitment processes, and contributing to financial and profit and loss management. This comprehensive role involves acting as an owner in managing cash controls, security procedures, inventory, labor costs, and optimizing overall restaurant performance through effective financial report reviews.
Moreover, the role expects you to foster a positive work environment that champions KFC's core values of equity, inclusion, and belonging, thereby encouraging team motivation, collaboration, and exceptional customer service. You will be instrumental in coaching and training team members while also addressing employee relations issues professionally and promptly.
KFC places a significant emphasis on employee well-being and development. The benefits package includes competitive pay, bonus eligibility, and medical benefits effective from day one. Employees also enjoy 2 weeks’ vacation plus additional paid time off, free meal each shift, and access to career advancement and professional development opportunities. Additionally, KFC offers unique programs such as scholarship opportunities and Foundation Programs that include free college tuition at Western Governors University, savings match programs, and hardship assistance, making this an excellent opportunity for candidates seeking growth and stability.
As an Assistant Manager at this KFC location, you will play a crucial role in shaping the restaurant's success and customer satisfaction by supporting the Restaurant General Manager. This full-time position offers a rewarding balance with a 50-hour workweek, including 40 hours paid at a regular rate and 10 hours at time-and-a-half. The role is uniquely designed for dynamic individuals who thrive in fast-paced environments, enjoy leading by example, and are passionate about nurturing team performance and upholding brand standards.
In this leadership position, you will be directly responsible for daily restaurant operations in the manager's absence, which includes making key decisions that affect the team and customers alike. Your leadership extends beyond operational management to developing and recognizing your team, ensuring high food safety standards, supporting recruitment processes, and contributing to financial and profit and loss management. This comprehensive role involves acting as an owner in managing cash controls, security procedures, inventory, labor costs, and optimizing overall restaurant performance through effective financial report reviews.
Moreover, the role expects you to foster a positive work environment that champions KFC's core values of equity, inclusion, and belonging, thereby encouraging team motivation, collaboration, and exceptional customer service. You will be instrumental in coaching and training team members while also addressing employee relations issues professionally and promptly.
KFC places a significant emphasis on employee well-being and development. The benefits package includes competitive pay, bonus eligibility, and medical benefits effective from day one. Employees also enjoy 2 weeks’ vacation plus additional paid time off, free meal each shift, and access to career advancement and professional development opportunities. Additionally, KFC offers unique programs such as scholarship opportunities and Foundation Programs that include free college tuition at Western Governors University, savings match programs, and hardship assistance, making this an excellent opportunity for candidates seeking growth and stability.
Job Requirements
- 2+ years of restaurant or retail management experience
- Ability to assist with profit and loss management including cash control, security procedures, inventory maintenance, labor management and reviewing financial reports
- Ability to provide proper training and resources to employees
- Commitment to championing company culture including equity, inclusion and belonging
- Experience in employee recognition and motivation
- Skill in recruiting exceptional talent
- Strong communication for performance appraisals and disciplinary actions
- Adherence to corporate policies and health and safety standards
Job Qualifications
- 2+ years of restaurant or retail management experience
- Experience in profit and loss management
- Ability to train and motivate employees effectively
- Strong communication skills in conducting performance appraisals and handling disciplinary actions
- Knowledge of corporate policies, procedures, and occupational health and food safety standards
- Demonstrated leadership skills in promoting equity, inclusion and belonging
- Experience in recruitment and team building
Job Duties
- Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
- Oversee team members' adherence to shift responsibilities and maintain high food safety standards
- Take charge of restaurant operations in the Restaurant General Manager's absence
- Collaborate with the RGM in assessing team performance and providing ongoing feedback
- Address employee relations issues promptly and escalate when necessary
- Assist in sourcing, recruiting, interviewing and hiring team members
- Act like an owner by assisting with profit and loss management including cash control, security procedures, inventory maintenance and labor management
- Review financial reports and optimize performance
- Support the RGM in facility maintenance and ensure health and safety standards are met
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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