The Wendy's Company logo

Assistant Manager

Philadelphia, PA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

performance-based bonuses
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401K with company match
Paid Time Off

Job Description

YCH Wendy's is a rapidly growing quick-service restaurant franchise committed to delivering exceptional service and high-quality food to its customers. As part of a dynamic and expanding organization, YCH Wendy's values motivated employees who are eager to contribute to the company's continued success and development. The franchise prides itself on maintaining high standards in food quality, customer service, and workplace safety while fostering a work environment that emphasizes teamwork, professionalism, and career advancement.

The Assistant Manager role at YCH Wendy's is both challenging and rewarding, designed for individuals looking to elevate their careers in the fast-food industry. The position involves leading by example to ensure the team delivers excellent customer service, smooth operation shifts, and adherence to safety and cleanliness protocols. Assistant Managers are essential in coaching and developing team members by providing training, guidance, and support to help their colleagues succeed and grow.

Assistant Managers collaborate closely with the General Manager to meet business goals and maintain operational excellence. They play a pivotal role in problem-solving on the fly, handling challenges with a calm and solutions-oriented approach to keep restaurant operations running seamlessly. This role is perfect for individuals who thrive in fast-paced environments and enjoy engaging with a community-driven and family-oriented team.

YCH Wendy's offers competitive pay with performance-based bonuses, comprehensive health benefits including dental, vision, life insurance, and 401(k) with company match. Paid time off and career growth opportunities are part of the benefits package, highlighting the company's commitment to employee satisfaction and professional development. Many General Managers have grown from Assistant Manager positions within the company, reflecting the strong internal promotion culture.

The position requires flexibility to work various shifts, including weekends, and willingness to complete ServSafe certification training. YCH Wendy's embraces diversity and is proud to be an equal opportunity employer, welcoming candidates from all backgrounds including individuals with disabilities who may require reasonable accommodations. This opportunity is with one of the franchisees located at 2615 North American Street, Philadelphia, PA 19133, and compensation along with benefits may vary across different franchise organizations.

Joining the YCH Wendy's team means becoming part of a fast-paced, fun, and family-oriented workplace where your leadership and dedication make a direct impact on the business's success. Assistant Managers have the chance to lead effectively, drive results, and foster a positive environment for customers and employees alike. If you’re motivated and passionate about growing your career in the restaurant industry, YCH Wendy's is the ideal place to start and thrive.

Job Requirements

  • High school diploma or GED
  • minimum 1 year experience in restaurant, retail, or customer service
  • supervisory experience preferred
  • strong leadership and multitasking abilities
  • ability to handle customer concerns professionally
  • physical stamina for fast-paced environment
  • ability to stand for long periods and lift up to 50 lbs
  • availability for various shifts including weekends
  • reliable transportation
  • willingness to complete ServSafe certification during training

Job Qualifications

  • High school diploma or GED
  • at least 1 year of experience in a restaurant, retail, or customer service role
  • 6 plus months of supervisory experience preferred
  • ability to multitask and motivate a team
  • professional customer service and conflict resolution skills
  • willingness to complete ServSafe certification

Job Duties

  • Lead by example by modeling exceptional customer service, teamwork, and professionalism
  • run smooth shifts by overseeing daily operations ensuring food quality, cleanliness, and safety standards are met
  • coach and develop team members by providing training, guidance, and support
  • drive results through collaboration with the General Manager to meet business goals and maintain operational excellence
  • problem-solve on the fly by addressing challenges with a calm, solutions-oriented approach

Job Criteria

Experience

Mid Level (3-7 years)


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