Assistant Manager

Little Rock, AR, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $14.00 - $16.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

flexible schedule

Job Description

Crumbl is a nationwide bakery franchise known for its unique approach to cookie baking and delivery, originally established in 2017 in Logan, Utah. Founded by two cousins with a passion for baking and a scientific approach to testing cookie recipes, Crumbl has grown to over 270 locations across the United States. The company prides itself on providing a rotating menu of over 120 specialty cookie flavors, alongside staple favorites like warm milk chocolate chip and chilled sugar cookies. Crumbl offers a distinct open-kitchen experience where customers can watch their cookies being prepared fresh on-site. Additionally, services such as local delivery, curbside pick-up, and nationwide shipping are available through their app and website, making gourmet cookies accessible to a wider audience. Their blend of innovation, quality, and customer engagement defines the Crumbl brand in the competitive bakery market.

The role of Bakery Assistant Manager at Crumbl - Cantrell in Little Rock, AR, is an opportunity for an experienced baker to step into a leadership position overseeing bakery operations. This position requires managing a dedicated team, maintaining high-quality standards, and ensuring efficient day-to-day business functions. The bakery assistant manager’s responsibilities include supervising staff, managing inventory, ensuring compliance with health and safety regulations, and driving the achievement of business goals. The role also involves financial record-keeping, recruitment, and training, as well as handling customer service issues to maintain an excellent customer experience.

A key focus for the bakery assistant manager is to maintain the consistent delivery of product quality by inspecting bakery items for quality, uniformity, and visual appeal. Scheduling of staff and proper delegation of duties are essential to ensure smooth operational flow. The manager must also ensure that baking ingredients and supplies are adequately stocked and that all tools and equipment are cleaned and sanitized according to company standards. They are expected to fill in for key positions when necessary, oversee performance management, and foster a motivating environment for staff development and retention.

Ideal candidates for this role will possess strong leadership and problem-solving skills, an understanding of bakery business operations, and exceptional customer service orientation. Experience in managing teams and a commitment to upholding food safety standards are crucial. The role offers an hourly pay range from $14.00 to $16.00, with additional tipping possible, reflecting Crumbl’s recognition of the importance of rewarding excellent service and leadership.

This position at Crumbl combines the art of baking with the science of business management, offering a dynamic environment for professional growth within a rapidly expanding national brand dedicated to quality, innovation, and customer satisfaction.

Job Requirements

Previous experience managing others strongly preferred
High school diploma preferred
Strong understanding of business management and leadership principles
Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills
Time and project management skills
Outstanding problem-solving skills
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
Commitment to providing exceptional service to customers and support to staff members
Clean drivers record
A food handler's license
The ability to work under pressure
Exceptional customer service skills

Job Qualifications

Previous experience managing others strongly preferred
High school diploma preferred
Strong understanding of business management and leadership principles
Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills
Time and project management skills
Outstanding problem-solving skills
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
Commitment to providing exceptional service to customers and support to staff members

Job Duties

Inspecting bakery items to ensure that established standards on quality, uniformity, and aesthetic appeal are met
Creating suitable work schedules for staff members
Ensuring that the bakery is adequately stocked with quality baking ingredients and supplies
Ensuring that baking tools, utensils, and equipment are properly cleaned and sanitized
Delegating responsibilities and supervising business operations
Maintaining knowledge and skills for lead, baker and driver positions and fill in as necessary
Keeping track of product inventory and ordering supplies as needed
Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assess employee performance and provide helpful feedback and training opportunities
Resolving conflicts or complaints from customers and employees
Monitoring store activity and ensuring it is properly provisioned and staffed
Analyzing information and processes and developing more effective or efficient processes and strategies
Establishing and achieving business and profit objectives
Maintaining a clean, tidy business, ensuring that signage and displays are attractive
Generating reports and presenting information to upper-level managers or other parties
Ensuring staff members follow company policies and procedures
Other duties to ensure the overall health and success of the business