Assistant Manager

Akron, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

competitive pay

bonus eligible

vacation

Paid Time Off

free meal

medical benefits

401(k) Plan

career advancement

Professional Development

Scholarship Opportunities

Health and wellness programs

Employee Discounts

Job Description

Our company is a renowned global restaurant brand known for its commitment to quality, customer satisfaction, and innovation in the fast-food industry. With a steadfast dedication to delivering exceptional dining experiences, we pride ourselves on maintaining high standards of food safety, workplace culture, and operational excellence. As a leader in the restaurant sector, we offer a dynamic and supportive work environment where employees can thrive, develop their careers, and contribute to a vibrant team dedicated to culinary excellence and outstanding customer service.

We are currently seeking an enthusiastic and capable Assistant Manager to join our team. This vital role operates at the heart of our restaurant's success and entails supporting the Restaurant General Manager (RGM) by upholding brand standards and inspiring team members. The Assistant Manager will lead by example, coaching, training, and recognizing staff to ensure the delivery of unforgettable customer experiences. This role demands a hands-on leader who thrives in a fast-paced environment and is passionate about fostering a culture of equity, inclusion, and belonging.

The Assistant Manager will be entrusted with overseeing daily operations in the RGM's absence, making important decisions, and steering the team towards operational excellence. They will assist in managing profit and loss through cash control, security procedures, inventory maintenance, and labor management, ensuring that financial targets are met while maintaining exemplary service quality. A commitment to health and safety standards is paramount, as is the ability to motivate and mentor team members effectively. Working 48 hours per week, including 40 hours at regular pay and 8 hours at time and a half, this role balances rewarding challenges with professional growth opportunities. Our company offers competitive pay, bonus eligibility, vacation, paid time off, medical benefits, and career advancement along with unique perks such as discounts on mortgages, vehicles, and gym memberships, further supporting employees' wellbeing and success.

Job Requirements

2+ years of restaurant or retail management experience
Ability to stand for prolonged periods
Ability to lift up to 50 pounds
Ability to perform repetitive tasks
Exposure to hot and cold temperatures
Experience working in fast-paced, high noise level environments
Familiarity with food safety and health standards
Strong leadership and interpersonal skills
Effective communication abilities

Job Qualifications

2+ years of restaurant or retail management experience
Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports
Ensure all employees receive proper training and resources
Champion KFC’s culture and values, promoting equity, inclusion, and belonging in the restaurant
Lead efforts in individual and team recognition, collaboration, and motivation
Identify and recruit exceptional talent, supporting the RGM in the hiring process
Possess strong communication skills for conducting performance appraisals, taking disciplinary action, and motivating and training employees
Adhere to corporate policies, procedures, and Occupational Health and Food Safety standards

Job Duties

Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards
Take charge of restaurant operations in the RGM's absence
Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback
Address employee relations issues as they arise, determining immediate resolutions or escalating to the RGM when necessary
Assist in sourcing, recruiting, interviewing, and hiring Team Members while driving a culture of equity, inclusion, and belonging
Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance, and labor management
Review financial reports and take appropriate actions to optimize performance
Support the RGM in maintenance of facility and ensure health and safety standards are consistently followed