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Assistant Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Career development opportunities
401(k) Plan

Job Description

KFC is a globally recognized quick-service restaurant brand known for its signature fried chicken and exceptional customer service. Operating under a franchise model, individual KFC restaurants are independently owned and operated, offering unique opportunities within a globally established framework. This structure allows for a dynamic and entrepreneurial environment where franchisees manage day-to-day operations tailored to their community's needs while leveraging the strength of a trusted brand. KFC's commitment to quality, cleanliness, and customer satisfaction has established it as a leader in the fast-food industry. The brand prides itself on fostering a family-like atmosphere among its team members and delivering a welcoming experience to every guest.

The Assistant Manager role at KFC serves as a critical stepping stone for developing skills in restaurant management and leadership. This position is designed to train individuals to take on increasing responsibilities within the restaurant, helping them understand how their leadership directly impacts the business's success and the morale of the team. Working closely with the Restaurant General Manager, the Assistant Manager helps align the team with key performance goals and ensures that operational standards are consistently met. As an Assistant Manager, you will be the champion of the guest experience, overseeing everything from the quality of meals served to the cleanliness and friendliness of the restaurant environment. Your leadership will extend to hiring, training, and mentoring new and existing team members, fostering a collaborative and positive workplace culture that encourages growth and excellence.

The role encompasses a variety of operational duties that may include preparing work schedules, ordering food and supplies, managing daily paperwork, and handling deposits. These responsibilities provide comprehensive exposure to restaurant management tasks, equipping you with the knowledge and expertise to progress further in your career. Success in this position depends on your ability to lead by example, maintain high standards in customer service and food quality, and contribute to a fast-paced, goal-oriented environment. Additionally, this role requires physical demands such as extended standing, moderate lifting, and attentiveness to safety around equipment. If you are enthusiastic, punctual, and committed to providing an outstanding guest experience while developing your leadership skills, the Assistant Manager position at KFC is an excellent opportunity to advance your career in the restaurant industry.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in restaurant or retail management preferred
  • Ability to lead and motivate a team
  • Strong communication skills
  • Must be punctual and reliable
  • Ability to perform physical tasks including lifting between 25 and 85 pounds and extended standing
  • Ability to hear in the normal range to respond to auditory alarms
  • Basic math and cash handling skills
  • Must maintain confidentiality of company operations
  • Ability to read menus, manuals, and training materials
  • Ability to work cooperatively in confined spaces
  • Willingness to maintain safety protocols around hot equipment

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in restaurant or retail management preferred
  • Strong leadership and interpersonal skills
  • Excellent communication abilities
  • Ability to work in a fast-paced environment
  • Customer service oriented
  • Basic knowledge of cash handling
  • Ability to train and mentor staff
  • Problem-solving skills
  • Ability to maintain confidentiality
  • Physical capability for extended standing and lifting

Job Duties

  • Partner with the Restaurant General Manager on success metrics and lead restaurant team to reach goals
  • Ownership of the guest experience that includes friendly interactions, a clean restaurant and hot and fresh meals
  • Grow and mentor team through training and hiring
  • Effectively communicate goals, promotions, business updates, etc
  • Lead the overall positive and collaborative family environment
  • May include preparing work schedules
  • May include ordering food and supplies
  • May include preparing daily paperwork
  • May include making daily deposits
  • Employee on-the-job training

Job Criteria

Experience

Mid Level (3-7 years)


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