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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.00 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Training and development programs
Employee Discounts
performance bonuses
Career advancement opportunities
Uniform allowance
Job Description
Twin Peaks is a well-established restaurant and bar chain renowned for its signature blend of exceptional hospitality, engaging atmosphere, and high-quality food and beverage offerings. Known for its distinctive mountain lodge ambiance and friendly service, Twin Peaks has cultivated a loyal customer base through its dedication to providing guests with an enjoyable and memorable dining experience. As a leader in the hospitality industry, Twin Peaks operates high-volume establishments that prioritize customer satisfaction, team cohesion, and operational excellence.
The role of the Manager at Twin Peaks is a critical leadership position responsible for directing the daily operations of the store w... Show More
The role of the Manager at Twin Peaks is a critical leadership position responsible for directing the daily operations of the store w... Show More
Job Requirements
- Leadership experience in high-volume restaurants and/or bars
- Ability to effectively communicate in English
- Successful completion of Twin Peaks Manager training program
- Ability to apply common sense and reasoning to carry out instructions and solve problems
- Ability to handle cash and compute bank deposits accurately
- Physical capability to stand for long periods, lift up to 40 pounds, and work in a noisy, fast-paced environment
- Willingness to maintain professional appearance and uphold company policies
- Compliance with all training and regulatory requirements
Job Qualifications
- Leadership experience in high-volume restaurants and/or bars
- Ability to effectively communicate in English
- Spanish and/or Creole communication skills are extremely helpful
- Completion of Twin Peaks Manager training program prior to unsupervised work
- Successful completion of food and/or alcohol service certifications in compliance with local and state regulations
Job Duties
- Effectively teach, motivate, and coach all team members including the kitchen crew and Twin Peaks Girls
- Proactively recruit and cast Twin Peaks Girls that meet or exceed Twin Peaks costume standards following proper audition and casting guidelines
- Ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table
- Hold kitchen staff accountable to standards, safety, and sanitation guidelines
- Responsibly handle cash including assigning drawers, computing employee checkouts, and bank deposits
- Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting the General Manager and Corporate Office if necessary
- Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance
- Drive sales by working with other Managers, Twin Peaks Girls, and team members to execute excellent operations and local store marketing efforts
- Effectively coach and counsel staff
- Hold team members accountable to standards and correct standards not met
- Maintain organized and updated training schedules, programs, and materials for new employees
- Effectively execute training and development programs
- Practice sound inventory control
- Dress and act professionally each day to set a good example
- Uphold cleanliness standards per Health Code and Quality Assurance Checks
- Ensure alcohol is served responsibly and legally
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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