Assistant Manager

Lubbock, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.00 - $19.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Paid Time Off

Training and development programs

Employee Discounts

performance bonuses

Career advancement opportunities

Uniform allowance

Job Description

Twin Peaks is a well-established restaurant and bar chain renowned for its signature blend of exceptional hospitality, engaging atmosphere, and high-quality food and beverage offerings. Known for its distinctive mountain lodge ambiance and friendly service, Twin Peaks has cultivated a loyal customer base through its dedication to providing guests with an enjoyable and memorable dining experience. As a leader in the hospitality industry, Twin Peaks operates high-volume establishments that prioritize customer satisfaction, team cohesion, and operational excellence.

The role of the Manager at Twin Peaks is a critical leadership position responsible for directing the daily operations of the store while ensuring the delivery of best-in-class service to guests. Managers oversee the performance of all store employees, including kitchen staff and the iconic Twin Peaks Girls, to maintain a profitable and dynamic environment. This position demands a hands-on leader capable of motivating, coaching, and training the team to uphold the brand’s high standards. The Manager actively manages store costs, drives sales through local marketing initiatives, participates in recruiting efforts, and enforces policies related to employment and incident documentation.

Day-to-day responsibilities encompass teaching staff the Steps of Service and encouraging P.E.A.K.S. service to every table to enhance customer satisfaction. The Manager is also tasked with ensuring compliance with safety and sanitation standards, overseeing cash handling, and maintaining an atmosphere free from discrimination, harassment, or negativity. The role requires strong problem-solving abilities and the capacity to manage shifting priorities in a high-energy environment. Moreover, Managers are expected to uphold professional standards such as dress code adherence and cleanliness in accordance with health regulations. Maintaining responsible alcohol service in compliance with legal guidelines is also a crucial responsibility.

This leadership role necessitates previous experience managing teams in fast-paced restaurant and bar settings. The ideal candidate demonstrates excellent communication skills, including proficiency in English; additional language skills in Spanish or Creole are advantageous. The Manager must complete all required training programs, including the Twin Peaks Manager training and certifications related to food and alcohol service laws. Physical ability to stand for extended periods, lift moderate weight, and perform tasks in a bustling, sometimes noisy environment is essential. In return, Twin Peaks offers a unique opportunity to be part of a vibrant hospitality brand that values teamwork, quality service, and community engagement, making it an excellent choice for those aspiring to advance their careers in restaurant management.

Job Requirements

Leadership experience in high-volume restaurants and/or bars
Ability to effectively communicate in English
Successful completion of Twin Peaks Manager training program
Ability to apply common sense and reasoning to carry out instructions and solve problems
Ability to handle cash and compute bank deposits accurately
Physical capability to stand for long periods, lift up to 40 pounds, and work in a noisy, fast-paced environment
Willingness to maintain professional appearance and uphold company policies
Compliance with all training and regulatory requirements

Job Qualifications

Leadership experience in high-volume restaurants and/or bars
Ability to effectively communicate in English
Spanish and/or Creole communication skills are extremely helpful
Completion of Twin Peaks Manager training program prior to unsupervised work
Successful completion of food and/or alcohol service certifications in compliance with local and state regulations

Job Duties

Effectively teach, motivate, and coach all team members including the kitchen crew and Twin Peaks Girls
Proactively recruit and cast Twin Peaks Girls that meet or exceed Twin Peaks costume standards following proper audition and casting guidelines
Ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table
Hold kitchen staff accountable to standards, safety, and sanitation guidelines
Responsibly handle cash including assigning drawers, computing employee checkouts, and bank deposits
Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting the General Manager and Corporate Office if necessary
Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance
Drive sales by working with other Managers, Twin Peaks Girls, and team members to execute excellent operations and local store marketing efforts
Effectively coach and counsel staff
Hold team members accountable to standards and correct standards not met
Maintain organized and updated training schedules, programs, and materials for new employees
Effectively execute training and development programs
Practice sound inventory control
Dress and act professionally each day to set a good example
Uphold cleanliness standards per Health Code and Quality Assurance Checks
Ensure alcohol is served responsibly and legally