Assistant Manager

Louisa, VA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.50 - $22.50

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

flexible schedule

Job Description

Wendy's is a renowned global fast-food restaurant chain recognized for its commitment to quality, fresh ingredients, and exceptional customer service. With a strong emphasis on innovation and community, Wendy's cultivates a working environment that encourages growth, teamwork, and a customer-first approach. As a leader in the quick-service restaurant industry, Wendy's continues to expand its presence, offering career opportunities where employees can thrive while contributing to the brand's mission of delighting every customer. The company fosters a culture of continuous learning and development, providing comprehensive training programs, career advancement opportunities, and a supportive environment that values employee contributions.

The Restaurant Assistant Manager (AM) role at Wendy's plays a pivotal role in upholding the company's service culture aimed at delighting every customer while driving sales and operational excellence. The Assistant Manager provides critical support in daily restaurant operations, including training team members to meet and exceed customer service expectations. This role requires a hands-on leader who models and coaches high standards of quality, service, and cleanliness, ensuring all food safety standards are consistently met according to company policies and health regulations. The AM is responsible for conducting effective team huddles to communicate key priorities, address customer feedback, and align the restaurant staff towards common goals.

In addition to fostering a positive customer experience, the Assistant Manager contributes to achieving restaurant objectives such as sales targets, earnings, and key operational metrics by collaborating closely with the Restaurant Management team. They optimize scheduling and labor costs to maximize profitability while ensuring adequate staffing levels across all shifts. The role involves analyzing store performance data to identify opportunities for sales growth, resolve unfavorable trends, and implement marketing initiatives supporting Wendy's brand and assets. The AM leads efforts in maintaining a safe, efficient, and welcoming environment for both customers and employees, reinforcing policies and procedures that comply with company standards.

This position demands a dynamic individual with excellent organizational skills, the ability to multitask efficiently in a fast-paced setting, and a strong customer service orientation. The Assistant Manager must demonstrate composure and professionalism when addressing customer issues, managing staff, and overseeing restaurant operations. The role requires availability to work a flexible schedule, including all day parts and weekends, and the ability to travel between locations as business needs dictate. Reliable transportation and the capacity for physical tasks such as lifting and standing for extended periods are essential.

Overall, the Restaurant Assistant Manager position at Wendy's offers a rewarding career path for individuals passionate about leadership, customer satisfaction, and operational excellence in the quick-service restaurant industry. By joining the Wendy's team, assistants managers become vital contributors to an iconic brand dedicated to delivering a superior dining experience and fostering a positive workplace culture where employees and customers alike can flourish.

Job Requirements

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail, customer service or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly become knowledgeable about and able to train others in Wendy's systems and employee development programs
Ability to multi-task in a fast-paced environment
Ability to maintain composure and give sound advice and direction
Ability to work in a team environment
Ability to demonstrate a strong customer orientation focus
Ability to demonstrate accuracy and attention to detail
Ability to demonstrate professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
Ability to work a flexible 50 working hours work week
Ability to be available to report to work promptly and regularly, and to work all day parts and days of the week
Must have reliable transportation and the ability to drive long distances as needed in order to work in multiple locations and have the ability to travel to other restaurants, Area office, etc., as business needs dictate
Other duties as assigned.

Job Qualifications

High school diploma or GED preferred
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail, customer service or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly learn and train others on Wendy's systems and employee development programs
Ability to multitask in a fast-paced environment
Ability to maintain composure and provide sound advice and direction
Ability to work effectively in a team environment
Strong customer orientation focus
Demonstrated accuracy and attention to detail
Professionalism, composure and discretion in resolving customer concerns
Ability to work a flexible 50-hour work week
Availability to work all day parts and days of the week
Reliable transportation and ability to travel to multiple locations as needed.

Job Duties

Train, monitors and reinforce food safety procedures to store management, team trainers and crew employees
Ensure all food safety procedures are executed according to company policies and health/sanitation regulations
Coaches and retrains managers as required and takes corrective actions as appropriate
Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles and meetings
Create a service culture designed to delight every customer by leading, modeling and coaching exemplary customer service behaviors
Lead and drive the selling culture through customer service, sales incentives and initiatives and average ticket growth
Maximize store sales goals versus annual operating plan, including participation in marketing programs
Project, create and execute effective labor scheduling for the restaurant
Partner with other restaurant managers to set the Daily Operations Plan
Analyze and problem solve customer feedback to coach crew and management on opportunities and corrective actions
Drive and execute the marketing calendar including local restaurant marketing
Ensure huddles are conducted consistently on all day parts focusing on exceeding customer expectations
Supervise, train, mentor, develop and communicate with crew members and management
Reinforce and follow up on policies and procedures to ensure a safe and professional environment
Ensure continual improvement of quality, service and cleanliness standards.