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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $22.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
flexible schedule
Job Description
Wendy's is a renowned global fast-food restaurant chain recognized for its commitment to quality, fresh ingredients, and exceptional customer service. With a strong emphasis on innovation and community, Wendy's cultivates a working environment that encourages growth, teamwork, and a customer-first approach. As a leader in the quick-service restaurant industry, Wendy's continues to expand its presence, offering career opportunities where employees can thrive while contributing to the brand's mission of delighting every customer. The company fosters a culture of continuous learning and development, providing comprehensive training programs, career advancement opportunities, and a supportive environment that values employee contributions.
The Restaurant Assi... Show More
The Restaurant Assi... Show More
Job Requirements
- High school diploma or GED preferred
- Must be at least 18 years of age
- Three years of restaurant management experience preferred
- One year of full-time equivalent supervisory experience required
- One year or more of full-time equivalent restaurant, retail, customer service or equivalent experience required
- Must maintain ServSafe certification
- Knowledge of federal, state and local employment laws
- Ability to quickly become knowledgeable about and able to train others in Wendy's systems and employee development programs
- Ability to multi-task in a fast-paced environment
- Ability to maintain composure and give sound advice and direction
- Ability to work in a team environment
- Ability to demonstrate a strong customer orientation focus
- Ability to demonstrate accuracy and attention to detail
- Ability to demonstrate professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
- Ability to work a flexible 50 working hours work week
- Ability to be available to report to work promptly and regularly, and to work all day parts and days of the week
- Must have reliable transportation and the ability to drive long distances as needed in order to work in multiple locations and have the ability to travel to other restaurants, Area office, etc., as business needs dictate
- Other duties as assigned.
Job Qualifications
- High school diploma or GED preferred
- Three years of restaurant management experience preferred
- One year of full-time equivalent supervisory experience required
- One year or more of full-time equivalent restaurant, retail, customer service or equivalent experience required
- Must maintain ServSafe certification
- Knowledge of federal, state and local employment laws
- Ability to quickly learn and train others on Wendy's systems and employee development programs
- Ability to multitask in a fast-paced environment
- Ability to maintain composure and provide sound advice and direction
- Ability to work effectively in a team environment
- Strong customer orientation focus
- Demonstrated accuracy and attention to detail
- Professionalism, composure and discretion in resolving customer concerns
- Ability to work a flexible 50-hour work week
- Availability to work all day parts and days of the week
- Reliable transportation and ability to travel to multiple locations as needed.
Job Duties
- Train, monitors and reinforce food safety procedures to store management, team trainers and crew employees
- Ensure all food safety procedures are executed according to company policies and health/sanitation regulations
- Coaches and retrains managers as required and takes corrective actions as appropriate
- Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles and meetings
- Create a service culture designed to delight every customer by leading, modeling and coaching exemplary customer service behaviors
- Lead and drive the selling culture through customer service, sales incentives and initiatives and average ticket growth
- Maximize store sales goals versus annual operating plan, including participation in marketing programs
- Project, create and execute effective labor scheduling for the restaurant
- Partner with other restaurant managers to set the Daily Operations Plan
- Analyze and problem solve customer feedback to coach crew and management on opportunities and corrective actions
- Drive and execute the marketing calendar including local restaurant marketing
- Ensure huddles are conducted consistently on all day parts focusing on exceeding customer expectations
- Supervise, train, mentor, develop and communicate with crew members and management
- Reinforce and follow up on policies and procedures to ensure a safe and professional environment
- Ensure continual improvement of quality, service and cleanliness standards.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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