Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $22.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Wendy's is a prominent fast-food restaurant chain well-known for its quality menu offerings, exceptional customer service, and strong brand presence globally. Founded in 1969, Wendy's has continually set standards in the quick-service restaurant industry by combining delicious food with a customer-centric approach. The company places a high emphasis on training, operational excellence, and a culture designed to 'Delight Every Customer,' making it a rewarding workplace for individuals enthusiastic about the food service industry.
The role of Restaurant Assistant Manager (AM) at Wendy's is integral to the daily operations and long-term success of the restaurant. The Assistant Manager supports the General Manager and other restaurant leaders by driving standards in customer service, food safety, quality, and overall restaurant cleanliness. This leadership role is heavily involved in coaching, training, and motivating the restaurant team to achieve operational goals, maximize sales, and ensure that every shift runs smoothly.
As an Assistant Manager, your key responsibilities will include creating and fostering a service culture that delights customers through excellent interaction, courtesy, and product quality. A strong focus is placed on executing efficient team huddles, which serve as critical communication moments to align the team on priorities and customer expectations. You will be a hands-on leader who motivates crew members and team trainers, ensuring compliance with company policies as well as local health and sanitation regulations.
In this role, you will also be responsible for monitoring and managing labor costs with effective scheduling to meet business demands, analyzing sales trends to implement growth strategies, and collaborating with other restaurant management members to optimize operations. The AM will actively participate in problem-solving customer feedback, coaching staff to uphold Wendy's high standards, and maintaining a safe, professional environment conducive to both customer satisfaction and team productivity.
Employment type is generally full-time with a workweek that may include varied hours across all day parts and days of the week to meet operational needs. Candidates should expect a dynamic, fast-paced work environment requiring physical stamina including extended periods of standing, and the ability to lift items up to 50 pounds. The role demands reliability, strong interpersonal skills, and a proactive, solution-oriented approach to managerial duties.
This position offers an excellent opportunity for motivated individuals seeking career growth in the restaurant management field, supported by Wendy's comprehensive training programs, employee development resources, and a culture that values continuous improvement and teamwork. The Assistant Manager role is a stepping stone towards higher leadership within Wendy's corporate structure, providing invaluable experience in both customer service excellence and operational management.
The role of Restaurant Assistant Manager (AM) at Wendy's is integral to the daily operations and long-term success of the restaurant. The Assistant Manager supports the General Manager and other restaurant leaders by driving standards in customer service, food safety, quality, and overall restaurant cleanliness. This leadership role is heavily involved in coaching, training, and motivating the restaurant team to achieve operational goals, maximize sales, and ensure that every shift runs smoothly.
As an Assistant Manager, your key responsibilities will include creating and fostering a service culture that delights customers through excellent interaction, courtesy, and product quality. A strong focus is placed on executing efficient team huddles, which serve as critical communication moments to align the team on priorities and customer expectations. You will be a hands-on leader who motivates crew members and team trainers, ensuring compliance with company policies as well as local health and sanitation regulations.
In this role, you will also be responsible for monitoring and managing labor costs with effective scheduling to meet business demands, analyzing sales trends to implement growth strategies, and collaborating with other restaurant management members to optimize operations. The AM will actively participate in problem-solving customer feedback, coaching staff to uphold Wendy's high standards, and maintaining a safe, professional environment conducive to both customer satisfaction and team productivity.
Employment type is generally full-time with a workweek that may include varied hours across all day parts and days of the week to meet operational needs. Candidates should expect a dynamic, fast-paced work environment requiring physical stamina including extended periods of standing, and the ability to lift items up to 50 pounds. The role demands reliability, strong interpersonal skills, and a proactive, solution-oriented approach to managerial duties.
This position offers an excellent opportunity for motivated individuals seeking career growth in the restaurant management field, supported by Wendy's comprehensive training programs, employee development resources, and a culture that values continuous improvement and teamwork. The Assistant Manager role is a stepping stone towards higher leadership within Wendy's corporate structure, providing invaluable experience in both customer service excellence and operational management.
Job Requirements
- High school diploma or GED preferred
- Must be at least 18 years of age
- Three years of restaurant management experience preferred
- 1 year of full-time equivalent supervisory experience required
- 1 year or more of full-time equivalent restaurant, retail, customer service focused or equivalent experience required
- Must maintain ServSafe certification
- Knowledge of federal, state and local employment laws
- Ability to quickly become knowledgeable and train others in Wendy’s systems and employee development programs
- Ability to multi-task in a fast-paced environment
- Ability to maintain composure and give sound advice and direction
- Ability to work in a team environment
- Ability to demonstrate a strong customer orientation focus
- Ability to demonstrate accuracy and attention to detail
- Ability to demonstrate professionalism, composure and discretion when resolving customer concerns
- Ability to work a flexible 50 hour work week
- Ability to be available to work all day parts and days of the week
- Must have reliable transportation and ability to travel to multiple locations
- Other duties as assigned
Job Qualifications
- High school diploma or GED preferred
- Three years of restaurant management experience preferred
- One year of full-time equivalent supervisory experience required
- One year or more of full-time equivalent restaurant, retail, customer service focused, or equivalent experience required
- Must maintain ServSafe certification
- Knowledge of federal, state and local employment laws
- Ability to quickly become knowledgeable about and able to train others in Wendy’s systems (i.e., WeLearn, HMS) and on employee development programs
- Ability to multi-task in a fast-paced environment
- Ability to maintain composure and give sound advice and direction
- Ability to work in a team environment
- Ability to demonstrate a strong customer orientation focus
- Ability to demonstrate accuracy and attention to detail
- Ability to demonstrate professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- Ability to work a flexible 50 working hours work week
- Ability to be available to report to work promptly and regularly, and to work all day parts and days of the week
- Must have reliable transportation and the ability to drive long distances as needed
Job Duties
- Train, monitors and reinforce food safety procedures to store management, team trainers and crew employees
- Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings
- Create a service culture designed to “Delight Every Customer”
- Lead and drive the selling culture through customer service, sales incentives and initiatives
- Maximize store sales goals versus annual operating plan, including participation in marketing programs
- Project, create, execute effective labor scheduling for the restaurant
- Partner with other restaurant managers to set the Daily Operations Plan (DOP) to ensure the team is positioned appropriately
- Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD)
- Drive and execute the marketing calendar including local restaurant marketing
- Ensure huddles are conducted consistently on all day parts
- Supervise, train, mentor, develop and communicate with crew members and Restaurant Management team
- Reinforce and follow up on policies and procedures to ensure a safe, efficient and professional environment
- Ensure the continual improvement of Quality, Service and Cleanliness standards on all day parts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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