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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $22.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Wendy's is a prominent fast-food restaurant chain well-known for its quality menu offerings, exceptional customer service, and strong brand presence globally. Founded in 1969, Wendy's has continually set standards in the quick-service restaurant industry by combining delicious food with a customer-centric approach. The company places a high emphasis on training, operational excellence, and a culture designed to 'Delight Every Customer,' making it a rewarding workplace for individuals enthusiastic about the food service industry.
The role of Restaurant Assistant Manager (AM) at Wendy's is integral to the daily operations and long-term success of the restaurant. The Assistant Manager supports the Ge... Show More
The role of Restaurant Assistant Manager (AM) at Wendy's is integral to the daily operations and long-term success of the restaurant. The Assistant Manager supports the Ge... Show More
Job Requirements
- High school diploma or GED preferred
- Must be at least 18 years of age
- Three years of restaurant management experience preferred
- 1 year of full-time equivalent supervisory experience required
- 1 year or more of full-time equivalent restaurant, retail, customer service focused or equivalent experience required
- Must maintain ServSafe certification
- Knowledge of federal, state and local employment laws
- Ability to quickly become knowledgeable and train others in Wendy’s systems and employee development programs
- Ability to multi-task in a fast-paced environment
- Ability to maintain composure and give sound advice and direction
- Ability to work in a team environment
- Ability to demonstrate a strong customer orientation focus
- Ability to demonstrate accuracy and attention to detail
- Ability to demonstrate professionalism, composure and discretion when resolving customer concerns
- Ability to work a flexible 50 hour work week
- Ability to be available to work all day parts and days of the week
- Must have reliable transportation and ability to travel to multiple locations
- Other duties as assigned
Job Qualifications
- High school diploma or GED preferred
- Three years of restaurant management experience preferred
- One year of full-time equivalent supervisory experience required
- One year or more of full-time equivalent restaurant, retail, customer service focused, or equivalent experience required
- Must maintain ServSafe certification
- Knowledge of federal, state and local employment laws
- Ability to quickly become knowledgeable about and able to train others in Wendy’s systems (i.e., WeLearn, HMS) and on employee development programs
- Ability to multi-task in a fast-paced environment
- Ability to maintain composure and give sound advice and direction
- Ability to work in a team environment
- Ability to demonstrate a strong customer orientation focus
- Ability to demonstrate accuracy and attention to detail
- Ability to demonstrate professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- Ability to work a flexible 50 working hours work week
- Ability to be available to report to work promptly and regularly, and to work all day parts and days of the week
- Must have reliable transportation and the ability to drive long distances as needed
Job Duties
- Train, monitors and reinforce food safety procedures to store management, team trainers and crew employees
- Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings
- Create a service culture designed to “Delight Every Customer”
- Lead and drive the selling culture through customer service, sales incentives and initiatives
- Maximize store sales goals versus annual operating plan, including participation in marketing programs
- Project, create, execute effective labor scheduling for the restaurant
- Partner with other restaurant managers to set the Daily Operations Plan (DOP) to ensure the team is positioned appropriately
- Analyze and problem solve customer feedback (e.g. Voice of the Customer (VOC) Indexes - OSAT and ZOD)
- Drive and execute the marketing calendar including local restaurant marketing
- Ensure huddles are conducted consistently on all day parts
- Supervise, train, mentor, develop and communicate with crew members and Restaurant Management team
- Reinforce and follow up on policies and procedures to ensure a safe, efficient and professional environment
- Ensure the continual improvement of Quality, Service and Cleanliness standards on all day parts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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