Assistant Manager

Prell Restaurant Group is a franchise organization renowned for operating a variety of dining establishments with a focus on delivering exceptional guest experiences and operational excellence. Dedicated to upholding the high standards of well-known brands such as Dunkin', the group emphasizes a cohesive culture of professionalism, team development, and customer satisfaction within the fast-paced restaurant industry. Prell Restaurant Group is committed to fostering an environment where employees can thrive, grow in their careers, and contribute to the success and profitability of each location. The franchise group works closely with brand standards and franchisee policies to ensure consistency, compliance, and outstanding service delivery in every restaurant they operate.

The role of Assistant Restaurant Manager at Prell Restaurant Group is a pivotal position designed to support the Restaurant Manager, shift leaders, and team members in maintaining smooth and efficient restaurant operations. This full-time position requires the ability to perform all responsibilities of the Restaurant Manager in their absence, including overseeing floor operations, managing staff training programs, and promoting a guest-first culture aligned with Dunkin’ brand standards. The Assistant Manager is empowered to provide strong positive leadership with a focus on operational excellence, team motivation, and driving profitable sales. The role involves direct accountability for training and certifying team members, implementing brand standards and new product rollouts, managing inventory and labor schedules, and ensuring all safety and sanitation protocols are enforced according to applicable laws. This position also demands effective communication skills to relay restaurant priorities, goals, and results to staff, as well as a readiness to engage with external Brand Field Operations teams when necessary.

Specific responsibilities include leading team meetings alongside the Restaurant Manager, supporting recruitment and onboarding processes, coaching team members to optimize guest satisfaction and profitability, and maintaining a safe and secure working environment. The role also involves regular review and action based on guest feedback, cost control measures to maximize profitability, and cash management adherence to franchise policies. Candidates must demonstrate strong analytical skills, business acumen, and the ability to work collaboratively in a dynamic, fast-paced team setting. The Assistant Restaurant Manager is expected to embody a positive attitude, punctuality, honesty, and a strong willingness to learn and adapt to change. Physical demands include standing for extended periods, bending, stooping, reaching, and occasional lifting, reflective of the active nature of restaurant work.

Ideal candidates will have prior leadership experience in retail, restaurant, or hospitality sectors, along with basic computer skills, fluency in English, and competence in basic math and financial management. They must also possess the core abilities of time management, problem-solving, motivational leadership, and a customer-focused mindset. This opportunity is suited for proactive individuals who thrive in a learning environment and seek to contribute to a reputable franchise organization committed to excellence in restaurant management and guest service.