Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
IHOP is a renowned international restaurant brand celebrated for its commitment to delivering exceptional breakfast experiences and quality service. With a strong presence across various locations, IHOP has built a reputation for providing a welcoming atmosphere, delicious menu offerings, and friendly customer service. The establishment located at 7733 W Long Dr, Littleton, CO, is part of this extensive network dedicated to maintaining IHOP's high standards of operation and guest satisfaction. This restaurant, recognized for its warm hospitality and great food, contributes to the community by offering an inviting dining destination for families and individuals alike.
The role offered at this IHOP location is a critical leadership position responsible for directing the daily operations of the assigned unit. This position is designed to ensure the restaurant meets its financial goals through effective management of staff, resources, and operational procedures. The successful candidate will assist in achieving budgeted sales and profits, develop and maintain strong working relationships with hourly employees, corporate and regional staff, and guests, thereby fostering a positive work environment and excellent customer experiences.
Key responsibilities include overseeing the implementation of the Craft Training program aimed at enhancing unit operations and improving the guest experience. The role also involves supporting the execution of annual financial and marketing plans, ensuring compliance with all federal, state, and local regulations, and managing supply levels across various categories including food, kitchen, safety, and janitorial supplies. Additionally, the manager in this role will be responsible for upholding safety, sanitation, and security standards according to IHOP's Standard Operating Procedures (SOP).
Supervisory duties include direct management of craft employees and collaboration with the General Manager in overall unit direction, coordination, and evaluation. The position requires engagement in all aspects of employee management, including recruitment, training, performance appraisals, and issue resolution, fostering a motivated and effective team.
Candidates are expected to hold a high school diploma or GED and possess two to four years of relevant experience or an equivalent combination of education and experience. Strong communication skills, both verbal and written, mathematical competencies, reasoning ability, and a valid driver's license are essential. Certification through IHOP training courses will be provided as part of ongoing employee development.
The role demands resilience and physical capability, including the ability to stand, walk, sit, lift or move objects weighing up to 100 pounds, and work in various environmental conditions which may include exposure to fumes, chemicals, and temperature extremes. This robust position is ideal for individuals who thrive in a dynamic, fast-paced restaurant environment and are committed to exemplary operational standards and guest satisfaction.
The role offered at this IHOP location is a critical leadership position responsible for directing the daily operations of the assigned unit. This position is designed to ensure the restaurant meets its financial goals through effective management of staff, resources, and operational procedures. The successful candidate will assist in achieving budgeted sales and profits, develop and maintain strong working relationships with hourly employees, corporate and regional staff, and guests, thereby fostering a positive work environment and excellent customer experiences.
Key responsibilities include overseeing the implementation of the Craft Training program aimed at enhancing unit operations and improving the guest experience. The role also involves supporting the execution of annual financial and marketing plans, ensuring compliance with all federal, state, and local regulations, and managing supply levels across various categories including food, kitchen, safety, and janitorial supplies. Additionally, the manager in this role will be responsible for upholding safety, sanitation, and security standards according to IHOP's Standard Operating Procedures (SOP).
Supervisory duties include direct management of craft employees and collaboration with the General Manager in overall unit direction, coordination, and evaluation. The position requires engagement in all aspects of employee management, including recruitment, training, performance appraisals, and issue resolution, fostering a motivated and effective team.
Candidates are expected to hold a high school diploma or GED and possess two to four years of relevant experience or an equivalent combination of education and experience. Strong communication skills, both verbal and written, mathematical competencies, reasoning ability, and a valid driver's license are essential. Certification through IHOP training courses will be provided as part of ongoing employee development.
The role demands resilience and physical capability, including the ability to stand, walk, sit, lift or move objects weighing up to 100 pounds, and work in various environmental conditions which may include exposure to fumes, chemicals, and temperature extremes. This robust position is ideal for individuals who thrive in a dynamic, fast-paced restaurant environment and are committed to exemplary operational standards and guest satisfaction.
Job Requirements
- High school diploma or general education degree (GED)
- Two to four years related experience and/or training
- Ability to speak and read English and interpret documents
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of guests or restaurant employees
- Ability to add, subtract, multiply, and divide in all units of measure
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to apply common sense understanding to carry out instructions
- Valid drivers license
- Certification through IHOP training courses as assigned
Job Qualifications
- High school diploma or GED
- Two to four years related experience or training, or equivalent combination of education and experience
- Ability to speak and read English and interpret documents
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of guests or employees
- Ability to add, subtract, multiply, and divide in all units of measure
- Ability to compute rate, ratio, and percent and interpret bar graphs
- Ability to apply common sense understanding to carry out instructions
- Certification through IHOP training courses as assigned
- Valid driver’s license
Job Duties
- Assist in the achievement of budgeted sales and profits
- Develop and maintain professional functional working relationships with restaurant hourly employees, corporate and regional employees, and guests
- Implement Craft Training program for all restaurant hourly employees to improve unit operations and the guest experience
- Assist in the execution of annual financial, local restaurant marketing, guest service and human resource objectives, strategies and tactics for assigned unit
- Comply with federal, state, and local regulations which are applicable to assigned unit
- Assist in the recruitment, training and retention of employees
- Ensure adequate levels of supplies including food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies
- Ensure the proper operational condition of equipment, building structure and premises
- Ensure safety and sanitation practices are maintained according to regulations
- Ensure security practices as defined by the SOP
- Assist in completion of all required reports and paperwork
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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