Assistant Manager

Sun City, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

competitive pay

bonus eligible

2 weeks vacation

Paid Time Off

free meal each shift

medical benefits from day 1

career advancement

Professional Development

Scholarship Opportunities

KFC Foundation programs including free college tuition at WGU

Dollar for dollar savings match program

Hardship assistance program

Job Description

KFC, a globally recognized fast-food restaurant brand, is known for its signature fried chicken and commitment to delivering quality dining experiences. With thousands of locations worldwide, KFC operates as a leading entity in the quick-service restaurant (QSR) industry, blending tradition with innovation to stay ahead in a competitive market. The brand is celebrated for its dedication to customer satisfaction, high operational standards, and fostering inclusive workplace cultures. KFC continually invests in its people, offering opportunities for career growth, professional development, and unique programs like their Foundation Programs that include free college tuition and hardship assistance, demonstrating their commitment to employee well-being and advancement.

As an Assistant Manager at KFC, you will play a pivotal role in driving the success of the restaurant by supporting the Restaurant General Manager (RGM) and upholding brand standards. This position requires dynamic leadership skills where you will inspire and lead your team through training, coaching, and recognition to ensure outstanding customer experiences. Acting as a key decision-maker during the RGM's absence, you will take charge of daily restaurant operations and contribute directly to the overall performance of the location. The role involves working a balanced 50-hour workweek, receiving competitive pay with 40 hours at regular pay and 10 hours at time and a half, reflecting the company’s commitment to fair compensation.

Your day-to-day duties will include enforcing high levels of customer satisfaction by effectively modeling the KFC Connect Success Routine, overseeing team adherence to operational and food safety standards, and assisting in recruiting and hiring new team members. You will also manage critical financial aspects like Profit and Loss (P&L), cash control, inventory management, labor scheduling, and security procedures. Supporting the RGM in maintaining facility safety and health standards will also be part of your responsibilities. This role demands strong communication skills, effective team collaboration, and a proactive approach to problem-solving and employee relations. Throughout your work, you will champion KFC's culture of equity, inclusion, and belonging, making each team member feel valued and motivated.

KFC’s work environment encourages a play-hard, work-hard mentality with benefits designed to support employees from day one. These include competitive pay, bonuses, paid time off, free meals during shifts, medical benefits, scholarship opportunities, and professional development programs. With access to the KFC Foundation Programs, you can benefit from initiatives like free college tuition through Western Governors University, dollar-for-dollar savings matches, and financial hardship assistance programs, all aimed to enhance your career trajectory while supporting your personal growth and financial security. Joining KFC as an Assistant Manager means being part of a driven team dedicated to excellence in food service and customer satisfaction, while continuously fostering a supportive workplace where you can thrive.

Job Requirements

2+ years of restaurant or retail management experience
Assist with P&L management by following cash control and security procedures, maintaining inventory, managing labor and reviewing financial reports
Ensure all employees receive proper training and resources
Champion company culture and values promoting equity, inclusion and belonging
Lead efforts in individual and team recognition, collaboration and motivation
Identify and recruit exceptional talent, supporting hiring processes
Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees
Adhere to corporate policies, procedures and occupational health and food safety standards

Job Qualifications

2+ years of restaurant or retail management experience
Strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees
Proven ability to champion company culture and values, promoting equity, inclusion and belonging
Experience in individual and team recognition, collaboration and motivation
Ability to assist with P&L management including cash control, security, inventory and labor management
Experience in recruiting, interviewing and hiring team members
Knowledge of corporate policies, procedures and occupational health and food safety standards

Job Duties

Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
Oversee team members' adherence to shift responsibilities and maintain high food safety standards
Take charge of restaurant operations in the RGM's absence
Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback
Address employee relations issues as they arise, determine immediate resolutions or escalate to the RGM when necessary
Assist in sourcing, recruiting, interviewing and hiring team members while driving a culture of equity, inclusion and belonging
Assist with Profit and Loss management, including cash control, security procedures, inventory maintenance and labor management
Review financial reports and take appropriate actions to optimize performance
Support the RGM in facility maintenance and ensure health and safety standards are consistently followed