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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $23.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical
Dental
Vision
Life insurance
401(k) with employer match
Paid vacation
paid company holidays
Job Description
WSH Management is a respected leader in the management of senior and multifamily properties, with over 20 years of experience operating successfully in California. Managing a diverse portfolio of over 60 properties and employing more than 175 dedicated professionals, WSH Management has built a strong reputation for handling both affordable and market-rate apartment communities with expertise and commitment to quality service. Their focus on creating safe, comfortable, and well-maintained living environments demonstrates the company's mission to enhance the lives of residents while delivering superior property management services. WSH Management also values diversity and inclusion, providing equal employment opportunities regardless of... Show More
Job Requirements
- High school diploma or equivalent
- minimum one-year experience in customer service related industry
- one year apartment leasing experience or equivalent
- ability to work flexible schedule including evenings and weekends
- strong command of the English language including grammar and spelling
- neat, clean, and professional appearance
- compliance with employee handbook expectations
- valid driver’s license
- reliable transportation
- current auto insurance
- willingness to obtain Fair Housing Certification
- willingness to obtain OSHA certification within six months
Job Qualifications
- High school diploma or equivalent required
- some college preferred
- minimum one-year experience in customer service related industry
- at least one year apartment leasing experience or combination of accounting skills and customer service experience preferred
- strong attention to detail and sales ability
- National Apartment Leasing Professional (NALP) preferred
- Fair Housing Certification or willingness to obtain prior to interacting with prospects
- willingness to obtain OSHA laws and regulations certification within six months
- ability to support and contribute to community team
- strong oral and written communication skills
- competence with telephone, business calculator, copy machine, fax, personal computer/keyboard, Microsoft Office (Word, Excel, Outlook), and community software
- valid driver’s license, reliable transportation, and current auto insurance coverage
Job Duties
- Greet prospects and qualify by covering all criteria
- immediately record all telephone and in-person visits on appropriate reports
- file guest cards and maintain according to established procedures
- demonstrate community and apartment/model and communicate features and benefits to clients to close sales
- secure deposits and applications in accordance with company procedures and Fair Housing requirements
- update availability report and process applications for approval
- ensure apartment readiness for move-in
- follow up with prospects who did not close
- secure new resident signatures and orient new residents
- monitor renewals and distribute/follow up on renewal notices
- assist in monitoring advertising effectiveness
- distribute company/community-issued notices
- represent the company professionally at all times
- operate computers with accounting software to record and analyze information
- accept rental payments and post rents
- comply with federal, state, and company policies
- prepare and process bank deposits
- ensure proper documentation from vendors is received and verified
- communicate with Property Managers regarding invoice accuracy and approval
- resolve vendor and payment disputes
- check figures and postings for accuracy
- operate office equipment for calculations and document distribution
- prepare accounting notices for past residents
- provide accounting support to Property Managers
- assist in lease transactions and affordable housing program compliance
- assume Property Manager duties in their absence
- provide clerical assistance
- handle resident requests and maintenance service requests
- ensure maintenance repairs are handled satisfactorily
- maintain communication with Property Manager and Maintenance Technician
- contribute to community cleanliness and curb appeal
- assist in resident functions and enforce community policies
- advise residents of referral concessions
- assist in marketing-related activities
- learn and comply with safety rules
- review emails daily and ensure timely responses
- correct unsafe conditions promptly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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