Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive pay
bonus eligible
vacation
employee meal discount
medical benefits
career advancement
Scholarship Opportunities
Health and wellness programs
perks
Next Day Pay
Job Description
KFC, a globally recognized leader in the quick-service restaurant industry, is known for its iconic fried chicken and commitment to delivering exceptional customer experiences. With a rich heritage and a strong emphasis on quality, innovation, and community involvement, KFC continues to expand its footprint while maintaining its brand values of hospitality, care, and excellence. The company operates a vast network of restaurants worldwide, each dedicated to offering delicious menu items and creating a welcoming atmosphere for guests. KFC’s dedication to its customers is matched by its focus on employee development, diversity, and fostering a positive workplace culture. This makes KFC an attractive employer for individuals seeking career growth in the food service sector.
The role of the Assistant Manager at KFC is pivotal to the restaurant's operational success. As an Assistant Manager, you will work closely with the Restaurant General Manager to uphold KFC’s brand standards and lead your team to deliver outstanding service and customer experiences. This position involves taking charge of daily restaurant operations in the absence of the General Manager, ensuring smooth and efficient workflow, and maintaining high standards for food safety and quality. You will be responsible for training, coaching, recognizing, and motivating team members to perform their best. Leading by example, you will inspire your team to embrace KFC's culture of inclusion, equity, and belonging. Your leadership will directly impact both employee satisfaction and customer delight.
This dynamic role requires a visible and active presence during various shifts, including days, evenings, and weekends, allowing you to oversee operations and support your team consistently. The role is designed to balance operational demands with a sustainable work-life schedule. As an Assistant Manager, you will also have important financial responsibilities, such as supporting profit and loss management activities, cash control, inventory oversight, and labor management. You will be involved in recruiting and hiring new team members, fostering a culture that welcomes diverse talent. Ultimately, your success will be measured by smooth restaurant operations, realized financial goals, and a positive team environment. KFC offers competitive pay, bonus eligibility, and a comprehensive benefits package to reward your commitment and contributions.
The role of the Assistant Manager at KFC is pivotal to the restaurant's operational success. As an Assistant Manager, you will work closely with the Restaurant General Manager to uphold KFC’s brand standards and lead your team to deliver outstanding service and customer experiences. This position involves taking charge of daily restaurant operations in the absence of the General Manager, ensuring smooth and efficient workflow, and maintaining high standards for food safety and quality. You will be responsible for training, coaching, recognizing, and motivating team members to perform their best. Leading by example, you will inspire your team to embrace KFC's culture of inclusion, equity, and belonging. Your leadership will directly impact both employee satisfaction and customer delight.
This dynamic role requires a visible and active presence during various shifts, including days, evenings, and weekends, allowing you to oversee operations and support your team consistently. The role is designed to balance operational demands with a sustainable work-life schedule. As an Assistant Manager, you will also have important financial responsibilities, such as supporting profit and loss management activities, cash control, inventory oversight, and labor management. You will be involved in recruiting and hiring new team members, fostering a culture that welcomes diverse talent. Ultimately, your success will be measured by smooth restaurant operations, realized financial goals, and a positive team environment. KFC offers competitive pay, bonus eligibility, and a comprehensive benefits package to reward your commitment and contributions.
Job Requirements
- High school diploma or equivalent
- Previous management experience in a restaurant or retail environment
- Proven ability to lead and develop a team
- Familiarity with profit and loss management
- Excellent communication and interpersonal skills
- Flexibility to work varied shifts including days, evenings and weekends
- Knowledge of occupational health and food safety standards
Job Qualifications
- Experience in restaurant or retail management
- Strong communication skills for conducting performance appraisals and training employees
- Ability to motivate and coach a team effectively
- Knowledge of cash control and inventory management
- Understanding of health and safety standards in a food service environment
- Commitment to promoting equity, inclusion and belonging
- Ability to handle employee relations and disciplinary procedures professionally
Job Duties
- Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
- Oversee team members' adherence to shift responsibilities and maintain high food safety standards
- Take charge of restaurant operations in the General Manager's absence
- Collaborate with the General Manager in assessing team performance and providing ongoing feedback
- Address employee relations issues and determine resolutions or escalate as appropriate
- Assist in sourcing, recruiting, interviewing and hiring team members while promoting equity and inclusion
- Assist with profit and loss management including cash control, security procedures, inventory maintenance and labor management
- Review financial reports and take appropriate actions to optimize performance
- Support facility maintenance and ensure consistent adherence to health and safety standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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