Assistant Manager

Urban Air Adventure Parks is a leading brand in the location-based entertainment industry, known for its innovative indoor adventure parks that offer a wide variety of attractions, including trampolines, climbing walls, obstacle courses, and other interactive activities designed for families and children. Headquartered in Dallas, Texas, Urban Air has established itself as a pioneer in the indoor adventure park market and holds the distinction of being the largest operator worldwide. The company’s mission focuses on providing an engaging and safe environment where kids can have fun while aiming higher, fostering confidence, creativity, and physical activity. Urban Air prides itself on fostering a Culture of Activating Awesome, emphasizing a positive, energetic work environment and exceptional guest experiences. Their parks serve as a destination for families seeking entertainment options that are exciting, safe, and memorable, making Urban Air a favorite among community members and visitors alike.

The role of Assistant Manager at Urban Air Adventure Parks is a critical leadership position responsible for supporting the overall management and operational success of the facility. The Assistant Manager is tasked with motivating the team, maintaining accountability, and ensuring that all aspects of the park’s operations, including food and beverage, entertainment, attractions, and property inspections, are executed according to company standards. This role demands strong leadership to cultivate an environment that delivers exemplary customer service and maximizes team productivity. The Assistant Manager will be involved in hiring, staff retention, coaching, and discipline, while also overseeing training programs to develop employees’ skills and potential for promotion within the company’s leadership pipeline.

Responsibilities include creating effective weekly schedules to ensure appropriate staffing, maintaining a safe, clean, and secure environment for guests and staff, and assisting with inventory management and expense control. The Assistant Manager is also expected to lead by example, demonstrating professionalism and enthusiasm to motivate others and uphold Urban Air’s brand and culture. Flexibility to work weekends, evenings, and holidays is essential to meet business needs.

This position requires a candidate with a strong background in hospitality, ideally from theme parks, family entertainment centers, resorts, casinos, or restaurants, combined with at least one year of supervisory or management experience. The individual should possess excellent communication skills, be adaptable and enthusiastic about the business, and have the ability to make sound decisions and foster positive working relationships with employees, management, and vendors. The role is highly interactive, requiring the ability to work in a fast-paced environment, stand for extended periods, and handle physical demands such as lifting moderate weights.

Urban Air Adventure Parks offers a unique opportunity for individuals passionate about hospitality and entertainment to grow professionally within a company that values team development and customer satisfaction. This role is suited for a motivated leader who is ready to take on operational challenges, influence a team positively, and contribute to the ongoing success of a dynamic entertainment venue. Applicants who thrive in environments where customer experience and team engagement are prioritized will find the Assistant Manager position both fulfilling and rewarding.