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Assistant Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

competitive pay
bonus eligible
Vacation Time
employee meal discount
medical benefits
career advancement
Professional Development
Scholarship Opportunities
Health and wellness programs
Employee Discounts
Next Day Pay
Tuition Assistance

Job Description

KFC, a globally recognized leader in the quick-service restaurant industry, is known for its iconic fried chicken and deep-rooted commitment to quality, customer satisfaction, and community engagement. With a history spanning over seven decades, KFC has established itself as a pioneer in the fast-food sector, delivering delicious meals while maintaining a vibrant dining experience. The company operates thousands of locations worldwide, including many franchise and corporate-owned outlets, fostering a strong team culture focused on growth, innovation, and operational excellence. KFC's brand ethos centers on diversity, equity, and inclusion, ensuring a welcoming environment for both its employees and customers alike. As a fast-paced and customer-centric establishment, KFC provides its employees with numerous growth opportunities, from entry-level roles to management positions.

The role of Assistant Manager at KFC is a pivotal position within the restaurant's leadership team, acting as a crucial support to the Restaurant General Manager (RGM). In this capacity, the Assistant Manager plays an essential role in maintaining the restaurant's high standards through effective leadership, operational management, and team development. This employment opportunity is typically offered as a full-time position, featuring competitive pay along with an attractive benefits package aimed at supporting work-life balance and career progression. As an Assistant Manager, your daily responsibilities encompass overseeing the restaurant's operations, especially during the RGM's absence, ensuring that all team members adhere to responsibilities and that the restaurant consistently meets safety, quality, and customer satisfaction benchmarks.

Beyond managing operations, the role demands leading by example to inspire, train, and coach team members. You'll be expected to cultivate a positive work environment where employees feel motivated and recognized for their contributions, thereby enhancing productivity and service quality. Another critical aspect of the position is your involvement in talent acquisition, which includes sourcing, interviewing, and hiring new team members, all while fostering a culture of inclusion and belonging. Financial accountability also falls under your purview, including assisting with profit and loss management, cash control, security procedures, inventory oversight, and labor management. Your analytical skills will be tested as you review financial reports to identify opportunities for operational improvements. Additionally, maintaining the facility's health and safety standards is a continuous priority, ensuring compliance with corporate policies and regulatory guidelines.

As the Assistant Manager, you will work across a variety of shifts, including days, evenings, and weekends, to provide consistent leadership and support. The position requires a flexible schedule tailored to operational needs yet balanced to promote sustainability in work-life integration. KFC values individuality and personal growth, encouraging you to embrace challenges and seize opportunities to advance within the organization. Ultimately, your dedication and leadership will directly influence the restaurant's success, making this an exciting and rewarding career path for those passionate about restaurant management and customer service.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in restaurant or retail management
  • Ability to manage cash control, security procedures and inventory
  • Strong communication and interpersonal skills
  • Knowledge of health and safety regulations
  • Willingness to work flexible schedules including nights and weekends
  • Ability to provide leadership and training to team members

Job Qualifications

  • Previous experience in restaurant or retail management
  • Strong leadership and team coaching skills
  • Ability to manage profit and loss elements including cash control and inventory
  • Excellent communication skills for performance appraisals and employee motivation
  • Knowledge of food safety and health regulations
  • Experience in recruiting and hiring staff
  • Capability to work flexible shifts including weekends and evenings
  • Commitment to promoting equity, inclusion and belonging

Job Duties

  • Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
  • Oversee team members' adherence to shift responsibilities and maintain high food safety standards
  • Take charge of restaurant operations in the RGM's absence
  • Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback
  • Address employee relations issues as they arise, determine immediate resolutions or escalate to the RGM when necessary
  • Assist in sourcing, recruiting, interviewing and hiring team members while driving a culture of equity, inclusion and belonging
  • Assist with profit and loss management including cash control, security procedures, inventory maintenance and labor management
  • Review financial reports and take appropriate actions to optimize performance
  • Support the RGM in facility maintenance and ensure health and safety standards are consistently followed

Job Criteria

Experience

Mid Level (3-7 years)


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