Assistant Manager

Salinas, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.25 - $26.50

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

performance bonuses

Job Description

Urban Air Adventure Parks is a leading indoor adventure park operator headquartered in Dallas. Established as the pioneer of the indoor adventure park concept, Urban Air has grown to become the largest adventure park operator in the world, recognized for delivering exceptional location-based entertainment experiences. The company is dedicated to creating a fun, safe, and inclusive environment where kids and families can enjoy exciting attractions and activities that encourage them to aim higher and achieve goals they might have thought impossible. Urban Air emphasizes a culture of teamwork, respect, and customer-centric service, aiming to activate awesome experiences for guests and employees alike.

The role of Assistant Manager at Urban Air Adventure Parks is a dynamic leadership position designed to motivate and guide staff while ensuring that the park operates smoothly and efficiently. The Assistant Manager is responsible for fostering a team environment that consistently provides exceptional customer service, overseeing daily operations, and contributing to strategic initiatives that drive business success. Through effective leadership, coaching, and accountability, this role plays a key part in maximizing productivity, staff development, and guest satisfaction. The position involves staff hiring, training, and retention efforts, scheduling and staffing oversight, inventory and expense control, and ensuring rigorous adherence to safety, cleanliness, and operational standards. The Assistant Manager helps maintain the upbeat and supportive culture of Urban Air by setting high standards of conduct, professionalism, and communication skills.

This role requires a candidate who thrives in a fast-paced, energetic environment and who can lead by example with enthusiasm, adaptability, and strong interpersonal skills. The Assistant Manager works collaboratively with team members, management, and vendors to maintain a secure and vibrant park atmosphere. Weekend, evening, and holiday shifts are essential due to the nature of the entertainment business. The position offers an opportunity to be part of an innovative and expanding company committed to providing memorable experiences for guests and growth opportunities for staff. Urban Air values diversity and inclusion, aiming to create opportunities for all team members to contribute and succeed.

Job Requirements

Experience in hospitality
1+ year supervisory or management experience
Ability to pass background check
CPR/First Aid certification preferred
Professional grooming and conduct
Ability to work weekends, evenings and holidays
Ability to lift and carry up to 30 pounds
Ability to work in a noisy, fast-paced environment
Regular and predictable attendance

Job Qualifications

Experience in hospitality is a must (theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants)
1+ year supervisory or management experience required
Ability to pass a thorough background check
CPR/First Aid certification is preferred
Brand ambassador and culture champion
Demonstrated ability of developing team members in areas of responsibility
Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed to set an example for staff
Ability to enthusiastically interact with others
Adaptability, flexibility, general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Willing to learn and adapt to changes or challenges
Ability to establish working relationships with all employees, management, and vendors
Exercise good judgment in decision-making
Appreciation of diversity (thought, ethnic, gender, etc.)
Must be able and willing to work weekends, evenings and holidays

Job Duties

Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
Assist in hiring, retention of staff, coaching, discipline
ensure execution of staff training programs
Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
Ensure execution of all employee recognition and incentive programs as directed
Assist with inventory and controlling expenses
Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
Maintain a safe, clean and secure environment for all guests and staff
Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
Other duties as assigned