Assistant Manager

Akron, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

401(k)

Paid Time Off

Gym membership

Job Description

The company is a prominent player in the fast-food restaurant industry, operating under one of the world's most recognizable brands, KFC. Known for its commitment to quality, customer satisfaction, and vibrant team culture, KFC offers opportunities for career growth and personal development in a dynamic, fast-paced environment. The establishment prides itself on upholding brand standards and delivering exceptional customer experiences through motivated and well-trained teams. This particular role as Assistant Manager is crucial in maintaining high operational standards and supporting the overall success of the restaurant. The position is full-time, with a 48-hour workweek that includes 40 hours at regular pay plus 8 hours compensated at time and a half, offering a balanced and rewarding experience for the right candidate.

In the role of Assistant Manager, you will serve as a vital leader within the restaurant, working closely with the Restaurant General Manager (RGM) to uphold brand standards while inspiring and guiding your team. This position requires hands-on leadership, where you will train, coach, and recognize team members to ensure the delivery of memorable customer experiences. You will play an active role in daily operations, stepping in to manage the restaurant in the absence of the RGM by making key decisions that foster excellence and efficiency.

An essential part of your role involves enforcing the KFC Connect Success Routine to consistently meet customer satisfaction goals and ensuring the team adheres to food safety and operational protocols. You will also assist in sourcing, recruiting, interviewing, and hiring team members, while fostering a culture of equity, inclusion, and belonging. Financial responsibilities are part of the role as well, including assisting with profit and loss management, cash control, inventory oversight, labor management, and reviewing financial reports to optimize performance.

Moreover, you will support the RGM in maintaining the facility to meet health and safety standards, providing a safe and welcoming environment for both staff and customers. This role offers more than operational duties – it is about building a motivated, collaborative team culture that values individual and collective achievements, ensuring that the restaurant is a great place to work and dine. Opportunities for professional development, bonuses, medical benefits, and various perks further enrich this position, making it a compelling opportunity for individuals passionate about leadership in the hospitality sector.

Job Requirements

Ability to stand for prolonged periods
Ability to lift up to 50 pounds
Ability to perform repetitive tasks
Exposure to hot and cold temperatures
Working in a fast-paced environment with high noise levels
Experience in restaurant or retail management
Strong leadership and communication skills
Knowledge of food safety and health regulations

Job Qualifications

2+ years of restaurant or retail management experience
Assist with Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports
Ensure all employees receive proper training and resources
Champion KFC's culture and values, promoting equity, inclusion, and belonging in the restaurant
Lead efforts in individual and team recognition, collaboration, and motivation
Identify and recruit exceptional talent, supporting the RGM in the hiring process
Possess strong communication skills for conducting performance appraisals, taking disciplinary action, and motivating and training employees
Adhere to corporate policies, procedures, and Occupational Health and Food Safety standards

Job Duties

Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
Oversee team members' adherence to shift responsibilities and maintain high food safety standards
Take charge of restaurant operations in the RGM's absence
Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback
Address employee relations issues as they arise, determining immediate resolutions or escalating to the RGM when necessary
Assist in sourcing, recruiting, interviewing, and hiring Team Members while driving a culture of equity, inclusion, and belonging
Assist with Profit & Loss management including cash control, security procedures, inventory maintenance, and labor management
Review financial reports and take appropriate actions to optimize performance
Support the RGM in maintenance of facility and ensure health and safety standards are consistently followed