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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
The Wendy's Company is recognized as the world's second largest quick-service hamburger company, operating more than 6,500 franchise and Company-owned restaurants across the United States and 25 other countries and U.S. territories globally. Known for its iconic fresh, never frozen beef and its commitment to "Delight Every Customer," Wendy's has established itself as a global leader in the fast food industry. The company blends innovative food quality, efficient restaurant operations, and superior customer service to create a rewarding dining experience. Wendy's values a strong team environment where employees are motivated to grow professionally and personally while contributing to the brand's... Show More
Job Requirements
- High school diploma or GED required
- must be at least 18 years of age
- one or more years of restaurant experience
- six months or more of restaurant, retail, customer service focused or equivalent experience
- ability to multi-task while maintaining composure and giving sound advice and direction
- ability to take and give direction
- work well in a team environment
- strong customer orientation focus
- professionalism, composure and discretion when resolving all customer concerns
- ability to work, concentrate and perform duties accurately in a fast paced environment
- ability to stand for prolonged periods
- frequent lifting and carrying up to 50 pounds
- reaching, pushing, pulling, bending, kneeling and stooping
- must be available to report to work promptly and regularly
- must be able to work all day parts and days of the week
- may be required to transfer to other locations and travel as needed
- must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High school diploma or GED
- must be at least 18 years of age
- one or more years of restaurant experience
- six months or more of restaurant, retail, customer service focused, or equivalent experience
- ability to multi-task while maintaining composure and giving sound advice and direction
- ability to work well in a team environment
- strong customer orientation focus
- professionalism, composure, and discretion when resolving customer concerns
- ability to work accurately in a fast paced environment
- ability to stand for prolonged periods and perform physical tasks like lifting, reaching, pushing, pulling, bending, kneeling and stooping
- willingness to obtain ServSafe certification
Job Duties
- Train, monitor and reinforce food safety procedures to crew members
- act as cash manager as needed, including setting up cash register(s) at open and verifying cash at close
- perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings
- supervise crew members and team trainers in a way that maximizes retention
- supervise, coordinate and delegate execution of operations tasks and ensure compliance with all company policies and procedures to delight every customer
- work with restaurant management team to ensure quality, production and service standards are met and create a safe, efficient and professional environment
- help execute appropriate shift-specific procedures according to DOP
- assist in maintaining proper coverage via crew member schedules
- follow up and ensure resolution of VOC issues as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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