Assistant Manager

Wildwood, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Training and Development

flexible schedule

Job Description

IHOP, a globally recognized brand known for its delicious breakfast offerings and family-friendly atmosphere, operates as a prominent player in the casual dining restaurant industry. Established to serve a variety of pancakes, omelets, and other breakfast favorites, IHOP continually focuses on delivering exceptional food quality coupled with outstanding customer service. Located at 273 E State Road 44 Wildwood, FL, this unit of IHOP is part of a larger network of restaurants committed to creating enjoyable dining experiences for guests of all ages. The company prides itself on fostering a positive work environment where teamwork and operational excellence are prioritised. This particular IHOP location benefits from a strategic position on State Road 44, making it accessible and visible to both locals and travelers. The property's well-maintained facility reflects IHOP's commitment to cleanliness and a welcoming atmosphere.

The position of Assistant Manager at this IHOP unit plays a critical role in maintaining the smooth daily operations of the restaurant. Reporting directly to the General Manager, the Assistant Manager is entrusted with comprehensive oversight of both front and back-of-house operations, ensuring that every aspect of the restaurant runs efficiently and profitably. The incumbent must balance the dual focus of driving sales growth and enhancing profitability while steadfastly upholding the brand's high standards for food quality, guest satisfaction, and service excellence. This leadership role requires constant engagement with staff, offering feedback and support to foster development and operational consistency.

Key responsibilities include managing staffing to meet peak demand periods, conducting thorough line checks throughout shifts, and ensuring strict adherence to brand food preparation and sanitation standards. The Assistant Manager is also responsible for administrative duties such as preparing end-of-shift reports, controlling inventory, and ordering supplies to maintain optimal operational readiness. A significant part of the role is to identify and capitalize on operational opportunities that can contribute to improved performance and customer experience. Maintaining a safe and secure environment for employees and guests is equally important, calling for vigilance and prompt action in response to incidents. Flexibility is essential, as the Assistant Manager must be willing to work nights, weekends, holidays, and adapt to varying schedules. Additionally, this role may require working at other local units or even relocating to meet business needs.

Overall, the Assistant Manager position at IHOP is designed for a proactive, detail-oriented leader ready to engage in a dynamic restaurant environment with a focus on driving success through effective team management and operational excellence. The role offers an opportunity to grow within a respected brand known for its commitment to quality and customer service, making it a valuable career step for individuals passionate about restaurant management and team leadership.

Job Requirements

High school diploma or equivalent
Previous experience in restaurant management or related role
Strong leadership and communication skills
Ability to manage and motivate a team
Knowledge of food safety and sanitation standards
Proficiency in scheduling and inventory management
Ability to work flexible hours including nights, weekends and holidays
Willingness to work at different locations or relocate if necessary

Job Qualifications

Proven experience as an assistant manager or similar managerial role in the restaurant industry
Excellent customer service and interpersonal skills
Ability to multitask and handle high-pressure situations
Strong organizational and time management skills
Familiarity with financial reporting and restaurant budgeting
Ability to train and develop staff effectively
Knowledge of health and safety regulations
Strong problem-solving and decision-making abilities

Job Duties

Manage all areas to achieve positive and consistent sales growth while meeting or exceeding company goals in all profit and loss categories
Manage entire operation of restaurant during scheduled shifts, which include daily decision making, consistent staff support, positive and consistent guest interaction, proper scheduling and planning while upholding standards, consistent excellent product quality and maintaining high levels of cleanliness and sanitation
Provide employees with consistent and appropriate feedback to facilitate their development and enhance the overall operation
Ensure that all employees adhere to the company's uniform standards
Perform line checks in the galley throughout the shift to ensure proper specifications on weights, temperatures, cleanliness and organization
Ensure that the unit is properly staffed for all time periods. Staffing must be maintained at a level to guarantee overall guest satisfaction for the goal of increasing sales
Interview, hire, and train the highest quality hourly candidates
Conduct orientations to ensure a positive first step for all new hourly employees, follow up with IHOPs training program
Prepare reports at end of shift, which may include Daily Sales Reports, Daily Cash Interims, Daily Labor controls, and other such processes that ensure the control of all company assets
Prepare food production checklists and ensure the proper implementation of all company recipes as required
Order food, small wares, uniforms and any other necessary products to unit par levels to maintain the highest levels of operational standards
Identify operational opportunities
create and implement plans to address opportunities
Approve and sign all food or beverage discounts of any kind
Ensure a safe working and guest environment to reduce the risk of injury and accidents
Promptly notify the Designated General Manager in the event of a guest or employee accident or injury
Ensure that proper company security procedures are in place to protect employees, guests and company assets, including security of storeroom, freezer and office
Keep immediate supervisor promptly and fully informed of all unit issues
Take prompt corrective action where necessary or suggest alternative courses of action
Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures
Always project a favorable image of IHOP to promote its goals and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor
Perform all duties and responsibilities as required or requested
Typically work indoors, but may occasionally work outdoors
Be willing to work nights, weekends, and holidays when restaurants are busiest
Be willing to work unpredictable hours to fill in for absent workers
Be aware of changing events in the local area to ensure proper staffing
Be willing to work at any local units or possibly relocate