Assistant Manager

Franklin, TN, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

performance bonuses

Job Description

Tasty Chick'n is a well-established restaurant brand committed to delivering exceptional dining experiences while upholding strong guiding values. This chain focuses on combining high-quality food preparation with outstanding customer service, emphasizing safety, quality, and operational excellence across all its locations. As part of the operations team, Tasty Chick'n consistently seeks to foster a professional, customer-centric work environment anchored in collaboration, respect, and continuous improvement.

The Assistant Manager plays a pivotal role in supporting the Restaurant General Manager to ensure smooth and efficient daily operations aligned with Tasty Chick'n's brand vision and mission. This critical position requires overseeing production targets, mai... Show More

Job Requirements

College degree or equivalent relevant work experience
ServSafe certification
Minimum of three years' experience in restaurant operations or a related field
Proficiency in Microsoft Office Suite
Ability to work flexible schedules including days, nights, weekends, and holidays
Willingness to travel to other restaurant locations as needed for meetings, training, or support
Effective communication and leadership skills
Ability to manage and train staff
Knowledge of food safety standards and compliance
Capability to analyze financial and operational metrics
Physical ability to stand and lift as required by role

Job Qualifications

College degree or equivalent relevant work experience
ServSafe certification
Proficiency in Microsoft Office Suite
Minimum of three years' experience in restaurant operations or a related field, or an equivalent combination of education and experience demonstrating capability
Proficient knowledge of restaurant management systems
Effective communication skills
Strong leadership and team management abilities
Ability to analyze sales and customer feedback data
Knowledge of food safety and compliance standards
Problem-solving and adaptability skills
Experience with performance management and employee coaching

Job Duties

Exemplify Tasty Chick'n's guiding values while assisting the Restaurant General Manager in developing high-performing employees through effective training, coaching, and recognition of A+ talent utilizing Tasty Chick'n's tools and processes
Execute the Performance Management process consistently to ensure employees are set up for success and held accountable for their performance
Collaborate with the Restaurant General Manager to resolve employee relations issues and ensure legal compliance within the restaurant
Conduct regular training sessions to enhance team skills in food preparation, safety standards, and customer service
Develop and manage a schedule that ensures all operational periods (opening, lunch, dinner, overnight, weekends) are adequately staffed and prepared
Foster a customer-focused culture by modeling exemplary behavior in addressing customer concerns and resolving serious issues effectively
Coach and support the food production team, driving excellence in operational procedures through the use of the OSM and Company systems
Assist the Restaurant General Manager in monitoring key performance metrics and managing inventory levels to ensure optimal product availability and quality
Ensure that food safety standards are met during shifts through direct observation and adherence to established protocols
Partner with the Restaurant General Manager to implement restaurant projections and marketing initiatives, ensuring they are effectively executed and aligned with business goals
Analyze customer feedback and sales data to identify opportunities for improving service and product offerings
Collaborate with the Restaurant General Manager to analyze inventory and controllables on an ongoing basis, taking corrective actions as needed to achieve margin and cost of goods targets
Assist in ensuring compliance with Federal, State, and Local regulations, implementing policies and procedures to mitigate risks and maintain operational integrity
Review financial reports and metrics to identify trends and implement strategies for cost reduction and efficiency improvement

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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