Assistant Manager

Nashville, TN, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

Tasty Chick'n is a dynamic and customer-focused restaurant brand known for its commitment to delivering high-quality food and service experiences. As a leading establishment in the foodservice industry, Tasty Chick'n emphasizes its brand vision and mission, promoting a culture rooted in strong guiding values. This dedication to excellence is reflected in the way Tasty Chick'n manages every operational aspect, from food preparation to customer satisfaction and financial accountability. The restaurant has built its reputation on offering delicious, safe, and well-prepared food while maintaining a welcoming and efficient environment for both customers and employees.

The role of Assistant Manager at Tasty Chick'n is pivotal in supporting the Restaurant General Manager to drive operational success aligned with the brand's strategic objectives. This non-exempt position demands a leader who is focused on managing production targets, ensuring compliance with all company standards related to food safety, facility maintenance, and financial operations. The Assistant Manager plays a crucial role in training and coaching a high-performing team, fostering a positive workplace culture that prioritizes employee development and customer service excellence. The position involves hands-on supervision and leadership, assisting with scheduling, inventory management, and enforcement of food safety protocols.

The Assistant Manager will also collaborate closely with the General Manager to analyze financial data, manage controllable costs, and implement marketing strategies that increase sales and profitability. This position requires flexibility, as it often involves working nights, weekends, and holidays, with occasional travel to support various restaurant locations. The role is integral to maintaining operational integrity within a fast-paced hospitality setting, requiring strong communication, problem-solving, and organizational skills. Candidates will benefit from proficiency in Microsoft Office and restaurant management systems as well as a ServSafe Certification. This career opportunity offers individuals who are passionate about foodservice management the chance to develop their leadership skills and contribute significantly to the success of Tasty Chick'n's growing brand.

Job Requirements

College degree or equivalent relevant work experience
ServSafe Certification
Proficiency in Microsoft Office Suite
Minimum three years of experience in restaurant operations or related field
Knowledge of restaurant management systems
Flexible schedule including days, nights, weekends, and holidays
Willingness to travel
Strong customer focus
Effective communication skills
Team player mindset
Problem-solving abilities
Adaptability to changing priorities
Ability to recognize and motivate employees

Job Qualifications

College degree or equivalent relevant work experience
ServSafe Certification is required
Proficiency in Microsoft Office Suite is required
Minimum of three years' experience in restaurant operations or a related field, or an equivalent combination of education and experience demonstrating capability
Proficient knowledge of Microsoft Office software applications and restaurant management systems
Must be able to work a flexible schedule, including days, nights, weekends, and holidays as needed
Willingness to travel to other locations for meetings, training, or support as required by business needs

Job Duties

Exemplify Tasty Chick'n's guiding values while assisting the Restaurant General Manager in developing high-performing employees through effective training, coaching, and recognition of A+ talent utilizing Tasty Chick'n's tools and processes
Execute the performance management process consistently to ensure employees are set up for success and held accountable for their performance
Collaborate with the Restaurant General Manager to resolve employee relations issues and ensure legal compliance within the restaurant
Conduct regular training sessions to enhance team skills in food preparation, safety standards, and customer service
Develop and manage a schedule that ensures all operational periods (opening, lunch, dinner, overnight, weekends) are adequately staffed and prepared
Foster a customer-focused culture by modeling exemplary behavior in addressing customer concerns and resolving serious issues effectively
Coach and support the food production team, driving excellence in operational procedures through the use of the OSM and Company systems
Assist the Restaurant General Manager in monitoring key performance metrics and managing inventory levels to ensure optimal product availability and quality
Ensure that food safety standards are met during shifts through direct observation and adherence to established protocols
Partner with the Restaurant General Manager to implement restaurant projections and marketing initiatives, ensuring they are effectively executed and aligned with business goals
Analyze customer feedback and sales data to identify opportunities for improving service and product offerings
Collaborate with the Restaurant General Manager to analyze inventory and controllables on an ongoing basis, taking corrective actions as needed to achieve margin and cost of goods targets
Assist in ensuring compliance with Federal, State, and Local regulations, implementing policies and procedures to mitigate risks and maintain operational integrity
Review financial reports and metrics to identify trends and implement strategies for cost reduction and efficiency improvement