Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Team-oriented work environment
Job Description
Dunkin' is a leading global coffee and baked goods chain known for its commitment to quality, speed, and friendly customer service. With thousands of locations worldwide, Dunkin' focuses on delivering great tasting beverages and food items with consistent brand standards and outstanding guest experiences. The company takes pride in fostering a work culture that embraces diversity, teamwork, and professional growth. This role is positioned within a franchise environment where each individual restaurant operates with the support of the franchisor yet retains autonomy in recruitment and employment decisions.
The Assistant Restaurant Manager at Dunkin' plays a critical role in supporting the Restaurant Manager and team leaders to ensure smooth daily operations and high standards across all aspects of the restaurant. This position is integral to driving operational excellence, top-line sales growth, and delivering a welcoming, guest-focused environment. The Assistant Manager is tasked with overseeing floor operations, managing team training programs, and stepping in to perform managerial duties when the Restaurant Manager is absent.
The ideal candidate will be proactive, motivated, and passionate about hospitality and team leadership. They will possess the skills to lead, train, and develop employees, ensuring brand standards, food safety, and customer satisfaction are consistently met. The Assistant Manager is also responsible for managing costs, supporting scheduling and staffing, controlling inventory, and maintaining compliance with health and safety regulations. Furthermore, they contribute to maintaining strong communication within the team and with Dunkin' Brands Field Operations.
This role requires a hands-on leadership approach, with the ability to handle diverse responsibilities in a fast-paced, team-oriented setting. Candidates should be comfortable working in dynamic environments that demand excellent problem-solving skills, time management, and adaptability. The position demands physical stamina due to the nature of restaurant work, including standing for long periods and performing repetitive tasks.
The Assistant Restaurant Manager at Dunkin' plays a critical role in supporting the Restaurant Manager and team leaders to ensure smooth daily operations and high standards across all aspects of the restaurant. This position is integral to driving operational excellence, top-line sales growth, and delivering a welcoming, guest-focused environment. The Assistant Manager is tasked with overseeing floor operations, managing team training programs, and stepping in to perform managerial duties when the Restaurant Manager is absent.
The ideal candidate will be proactive, motivated, and passionate about hospitality and team leadership. They will possess the skills to lead, train, and develop employees, ensuring brand standards, food safety, and customer satisfaction are consistently met. The Assistant Manager is also responsible for managing costs, supporting scheduling and staffing, controlling inventory, and maintaining compliance with health and safety regulations. Furthermore, they contribute to maintaining strong communication within the team and with Dunkin' Brands Field Operations.
This role requires a hands-on leadership approach, with the ability to handle diverse responsibilities in a fast-paced, team-oriented setting. Candidates should be comfortable working in dynamic environments that demand excellent problem-solving skills, time management, and adaptability. The position demands physical stamina due to the nature of restaurant work, including standing for long periods and performing repetitive tasks.
Job Requirements
- high school diploma or equivalent
- previous leadership experience in retail, restaurant, or hospitality
- basic computer skills including proficiency in common software
- fluency in spoken and written English
- strong communication skills
- ability to stand for extended periods
- ability to perform repetitive motions including bending, stooping, and reaching
- ability to lift packages if applicable
- willingness to work in confined spaces if applicable
Job Qualifications
- basic computer skills
- fluent in spoken and written English
- basic math and financial management skills
- previous leadership experience in retail, restaurant, or hospitality
- good analytical skills and business acumen
- ability to work well in a fast-paced team environment
- punctuality with a positive attitude
- willingness to learn and embrace change
- guest-focused mindset
- strong time management and problem-solving skills
- ability to motivate others
Job Duties
- perform all responsibilities of restaurant team members
- lead team meetings along with Restaurant Manager
- oversee Brand Training Programs including scheduling, training, validating, and certifying team and shift lead staff
- ensure brand standards, recipes, and systems are executed
- create and maintain a guest focused culture
- review and act on guest feedback
- communicate restaurant priorities, goals, and results to team members
- assist in new product rollouts including training, marketing, and sampling
- execute Point of Purchase in-store set up per brand standards
- maintain a safe, secure, and healthy environment by enforcing safety, food safety, and sanitation requirements
- control costs to maximize profitability
- complete periodic inventory
- support labor scheduling and staffing
- assist with supplier and vendor orders
- conduct self-assessments and action plans
- manage cash over/short and ensure compliance with cash management policies
- engage with Dunkin' Brands Field Operations team as needed
- recruit, hire, onboard, and develop restaurant team members
- assist in performance appraisals
- coach team members to enhance sales, profitability, and guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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